Guest Service Agent

4 weeks ago


Cairo, Egypt Radisson Hotel Group Full time
  • Is available to register, process, and greet customers promptly
  • Checks the daily arrival list
  • Welcomes customers to the hotel
  • Responds to customer requests for information about the hotel and its
  • surroundings
  • Arranges for special services requested by the customer
  • Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
  • Arranges fulfilment of customer services by working with Bell staff, Housekeeping, Reservations and Room Service
  • Allocates rooms and issues appropriate keys
  • Follows-up and verifies arrivals by updating registration cards in regards to spelling of guest’s name, address and method of payment
  • Changes room rates and guest rooms if approved by Duty Manager
  • Handles incoming guest room reservations
  • Handles reservations for guests with rental cars, restaurants, etc.
  • Is aware, at all times, of current room status and room availability
  • Is fully aware of Radisson Blu service concepts
  • Is fully aware of, and knows how to handle, all current and future hotel
  • promotions


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