Culture and Communication Trainer with Italian

2 months ago

Cairo, Egypt David Kennedy Recruitment Full time

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Italian speakingCulture and Communication Trainer to join their team in Cairo.

Position:Culture and Communication Trainer

Location: Cairo Egypt

Employment type: Fulltime.

DUTIES AND RESPONSIBILITIES:

  • Develop and deliver training programs focused on enhancing communication skills cultural sensitivity and crosscultural understanding specifically tailored for Italianspeaking employees
  • Create engaging and interactive training materials including presentations workshops and elearning modules to support the learning objectives
  • Conduct training sessions both inperson and virtually ensuring active participation and understanding among participants
  • Collaborate with crossfunctional teams to identify training needs and develop targeted learning solutions
  • Evaluate the effectiveness of training programs through assessments feedback and performance metrics and make continuous improvements
  • Provide oneonone coaching and support to employees as needed to address specific communication challenges or cultural differences
  • Stay updated on industry trends best practices and cultural nuances relevant to the BPO industry and the Germanspeaking market
  • Assist in onboarding new employees providing cultural orientation and language support as required.

REQUIREMENTS:

  • Fluency in Italian (native or nearnative proficiency) is essential fluency in English (both verbal and written)
  • Bachelors degree in Communication Intercultural Studies Education or related field. Masters degree preferred.
  • Previosuexperience as a trainer or facilitator delivering culture and communication training programs in a multicultural environment
  • Strong understanding of cultural differences communication styles and business etiquette in both Italianspeaking countries and the global context
  • Excellent presentation and facilitation skills with the ability to engage and inspire diverse audiences
  • Experience with instructional design and curriculum development is highly desirable
  • Effective interpersonal skills with the ability to build rapport and establish credibility with employees at all levels
  • Flexibility to adapt training methods and content to meet the needs of different learning styles and cultural backgrounds
  • Proficiency in MS Office Suite and experience with elearning platforms or Learning Management Systems (LMS) is a plus
  • Certification in training or coaching (e.g. CTT CPLP ACC) is an advantage.


OFFER:

  • Excellent remuneration package based on experience skills and performance
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • Guidance and tools to reach your full potential
  • And many other benefits

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