Customer Service Agent

ResponsibilitiesManage large amounts of inbound and outbound calls in a timely mannerFollow communication “scripts” when handling different topicsIdentify customers’ needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products when they ariseBuild sustainable relationships...

Job DescriptionKey Responsibilities:Ensure incoming incidents are categorized, logged and resolved in a timely fashion and within the agreed SL to ensure meeting/exceeding the targets of the KPIs and aiming at the client satisfaction and avoid receiving any negative feedback.  Resolve software and hardware inquires and install, maintain, troubleshoot,...

Job DescriptionHandles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards.Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and...

Customer Service Representative Responsibilities:Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer...

Job DescriptionWe are looking for telemarketing agents with previous Experience in the telesales or telemarketing field to join our team.This is a US account so you will be dealing with US clients in Credit repair, Auto Insurance, etc.You will contact potential and existing customers by phone to inform them of the company's products, services, and...

About the roleResponsible for customer follow-ups, assisting the customer on registration, pricing checking, order placing, making payment, labeling and shipment tracking etc.Responsible for order review, payment processing, and label creation etc.Effectively communicate with customers via phone, email or chatting system, to answer questions, troubleshoot...

Answering internal customers' inquiriesInvestigating and resolving customer complaintsProviding technical support Escalating customer issues to supervisors or managementIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communication

Job DescriptionWork with developers to identify necessary Azure resources and automate their provisioning.Document automation processes.Create and document disaster recovery plan.Work closely with key stakeholders to capture, analyze, and derive DevOps requirements.Planning, and migration of team projects and solutions for DevOps from old systems (TFS, VSS,...

Job DescriptionManage and moderate the social media profiles and presence, including Facebook, Instagram, Website, WhatsApp, and additional channels.Replying to direct messages on social media.Collecting and recording new comments and responses for future content development.Creatively responding with customized messages when needed.Keeping an eye on the...

About the JobAssist in organizing logistics processes together with executive manager.Prepare and review shipment costing.Follow up from receiving the purchase orders, payments for suppliers based on payment terms. Follow up with shipping lines, agents and the clearing agent & evaluation of their service level.Review and ensure the documents of the imported...

Job DescriptionUpdate and send weekly report to the Quality Assurance Manager about the work trend.Send reports the abusing cases and the internet issues that may affect the business and the agent efficiency.Discuss the dispute cases with the agents or the managers and finalize the validation for the case of the quality. Update the quality score sheet to...

Overseeing, coaching, and guiding a team of offshore call center agents, ensuring their adherence to dispatching protocols.Establishing performance goals and objectives for both the team and individual agents, focusing on efficient task dispatching.Monitoring and analyzing team performance metrics, identifying areas for improvement in dispatching...

-Graduates-English level: very good- Residents of Cairo & Giza-Flexibility with rotational shifts-Ex. Telecommunication or bank (Any rush Account) is prefer-English level: B1+ | B2 | C1- Residents of Cairo & Giza-Transportation provided-Flexibility with night & Over night shifts-Attractive package

Job DescriptionAnswer inbound calls and respond to the customer's requests in a professional manner to ensure customer satisfaction.Job RequirementsExcellent communication skillsFluency in English is a MUSTMales & Females.Egyptians onlyGrads, dropouts, and gap year students only are welcome to apply

Job DescriptionHandling British Customers Over the phone:The main purpose is to facilitate and provide a Vodafone global customer experience standard.Job RequirementsFluency in English is a MUSTGRADUATES and Gap years can apply.Excellent Communication and Soft Skills Demonstrates a positive, enthusiastic, friendly attitude

Job DescriptionResponsible for managing all aspects of the technical sales cycle. Working closely with Account /Sales Executives Delivering strong “proof-of-concept” engagements that demonstrate business value and technical benefits as well as strong ROI to 3rd party software solutions providers. Working “one-on-one” with business and...

Verify that agents are providing accurate solutions to customersRecord evaluations utilizing departmental quality monitoring formsDeliver coaching feedback to supervisors and/or agents on call and email performanceProvide Supervisors and Managers with regular performance feedback on the agentsPrepares and analyzes quality reports for Management reviewPerform...

Job DescriptionJob Description:Greets customers in a timely, friendly manner and obtains vehicle information.Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem.Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.Refers to service...

Manage large volumes of incoming and outgoing calls in a timely manner.Follow scripts and instructions assigned to calls.Identifying customer needs, clarifying information, and providing available solutions or alternatives.Providing marketing offers for the organization’s products and services if given the opportunity.

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