Customer Support Representative
4 weeks ago
1- Minimum Bachelor degree of: Engineering, Computer Science or Commerce (English Section is Recommended)
2- Minimum 1-2 years of experience in either:
A- Implementation (Installation, Training and Support) of business software applications, OR
B- Operating business software packages (e.g. System Operator, System User, IT Representative or IT Manager)
3- Good knowledge of Accounting concepts
4- Very good Representation
5- Report writing capabilities
6- Good Command of English
7- Experience in MS Office (especially Microsoft Word and Microsoft Excel)
8- Ability of creating presentations using Microsoft Power Point
9- Commitment to project delivery dates and task deadline dates
10- Ownership of a car will be a privilege
11- Experience in pre-sales activities will be a privilege
12- Experience in Installation and Administration of Microsoft SQL Server 2000 RDBMS will be a privilege
Job Description:
- Work with a team of senior and junior business software support representatives
- Troubleshooting software issues and technical support on software applications via phone, email or on-site visits
- Implementation of CompactSoft business software applications, including activities like: software installation, training and support, until final delivery and project signoff to customer
- Gather, document and approve customer requirements in software customization projects
- Handover of the customer requirements to system designers and architects for development
- Receiving, inspecting and testing developed requirements until final delivery to customers
- Conducting in-house and on-site software test labs
- Presentation of software functionality and demonstrations to customers
- Performing periodical system audit and executing software maintenance procedures for customers on-site
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