Customer Support Representative

4 weeks ago


Cairo, Egypt CompactSoft International Full time

1- Minimum Bachelor degree of: Engineering, Computer Science or Commerce (English Section is Recommended)

2- Minimum 1-2 years of experience in either:

A- Implementation (Installation, Training and Support) of business software applications, OR

B- Operating business software packages (e.g. System Operator, System User, IT Representative or IT Manager)

3- Good knowledge of Accounting concepts

4- Very good Representation

5- Report writing capabilities

6- Good Command of English

7- Experience in MS Office (especially Microsoft Word and Microsoft Excel)

8- Ability of creating presentations using Microsoft Power Point

9- Commitment to project delivery dates and task deadline dates

10- Ownership of a car will be a privilege

11- Experience in pre-sales activities will be a privilege

12- Experience in Installation and Administration of Microsoft SQL Server 2000 RDBMS will be a privilege

Job Description:

  • Work with a team of senior and junior business software support representatives
  • Troubleshooting software issues and technical support on software applications via phone, email or on-site visits
  • Implementation of CompactSoft business software applications, including activities like: software installation, training and support, until final delivery and project signoff to customer
  • Gather, document and approve customer requirements in software customization projects
  • Handover of the customer requirements to system designers and architects for development
  • Receiving, inspecting and testing developed requirements until final delivery to customers
  • Conducting in-house and on-site software test labs
  • Presentation of software functionality and demonstrations to customers
  • Performing periodical system audit and executing software maintenance procedures for customers on-site


  • Cairo, Cairo, Egypt Sitel Full time

    Customer Support representative and Sales support:Req ID#: Location: Cairo, EGCategory: Sales/MarketingRequired LanguageFrenchEmployment TypeFull timeContract TypePermanentDescriptionJob Segment:Sales Support, Sales Rep, Customer Service Representative, Sales, Customer Service


  • Cairo, Egypt Centro Global Solutions Full time

    At Centro, our Customer Service & Marketing Representatives have one goal in mind: provide the highest level of personalized customer satisfaction. The majority of the customer service related calls require representatives to answer inbound calls and assist customers with specific inquiries. The Customer Service & Marketing Representative will build...


  • Cairo, Cairo, Egypt Centro Global Solutions Full time

    At Centro, our Customer Service & Marketing Representatives have one goal in mind: provide the highest level of personalized customer satisfaction. The majority of the customer service related calls require representatives to answer inbound calls and assist customers with specific inquiries. The Customer Service & Marketing Representative will build...


  • Cairo, Egypt Transcom WorldWide Full time

    **Location**:Egypt, Cairo **Job category**:Customer Service Representative (CSR) **Language**:English **What's in it for YOU!** - Best salary in the market - Transportation provided - Medical and social insurance - Location is in Smart village - Overnight bonus **Join us as a Customer Service Representative!** Job Responsibilities: - Closely work with...


  • Cairo, Egypt Simera Cairo, Egypt Full time

    The Customer Service Representative is responsible for providing exceptional customer service to customers. This includes answering customer inquiries, resolving complaints, and providing information about products and services. The Customer Service Representative will work closely with other departments within the organization to ensure that customer...


  • Cairo, Egypt NOK for Human Capital Solutions Full time

    Job DescriptionMaintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications,...


  • Cairo, Egypt NOK for Human Capital Solutions Full time

    Job DescriptionMaintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications,...


  • Cairo, Egypt teleperformance Full time

    Customer Service RepresentativeLooking forward for a career while feeling anxious about customer care opportunities?Well, Teleperformance actually got your back Pal. We are hiring immediately customer care representative with salaries up to 10.4k and KPIs in Euro equivalent Rotational shiftsTransportation provided all over Cairo and GizaGym Access...


  • Cairo, Egypt teleperformance Full time

    Customer Service RepresentativeLooking forward for a career while feeling anxious about customer care opportunities?Well, Teleperformance actually got your back Pal. We are hiring immediately customer care representative with salaries up to 10.4k and KPIs in Euro equivalent Rotational shiftsTransportation provided all over Cairo and GizaGym Access...


  • Cairo, Egypt Techmahindra Full time

    " Proficient in English as well as two additional languages, such as German, French, Dutch, polish, Italian OR Portuguese Handles client concerns; inbound and outbound voice, email, chat and social media Assist customers with their inquiries, request or orders by properly, completely and accurately entering data in the support tools and or...


  • Cairo, Egypt Techmahindra Full time

    " Proficient in English as well as two additional languages, such as German, French, Dutch, polish, Italian OR Portuguese Handles client concerns; inbound and outbound voice, email, chat and social media Assist customers with their inquiries, request or orders by properly, completely and accurately entering data in the support tools and or...


  • Cairo, Cairo, Egypt UX Centers Full time

    Job DescriptionWe are seeking energetic and reliable professionals to join our team as Call Center Representatives for our new project .The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues.Our Call Center Representatives are often the first point of contact for customers'...


  • Cairo, Cairo, Egypt Techmahindra Full time

    " Proficient in English as well as two additional languages, such as German, French, Dutch, polish, Italian OR Portuguese Handles client concerns; inbound and outbound voice, email, chat and social media Assist customers with their inquiries, request or orders by properly, completely and accurately entering data in the support tools and or client Delivers...


  • Cairo, Cairo, Egypt Techmahindra Full time

    " Proficient in English as well as two additional languages, such as German, French, Dutch, polish, Italian OR Portuguese Handles client concerns; inbound and outbound voice, email, chat and social media Assist customers with their inquiries, request or orders by properly, completely and accurately entering data in the support tools and or client Delivers...


  • Cairo, Cairo, Egypt Techmahindra Full time

    " Proficient in English as well as two additional languages, such as German, French, Dutch, polish, Italian OR Portuguese Handles client concerns; inbound and outbound voice, email, chat and social media Assist customers with their inquiries, request or orders by properly, completely and accurately entering data in the support tools and or client Delivers...


  • Cairo, Egypt Florabel Full time

    **Job Summary**: We are seeking a highly motivated and customer-focused Sales and Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and driving sales growth through effective sales...


  • Cairo, Egypt Project Growth Full time

    Customer Service RepresentativeKey Responsibilities: Community Engagement: Actively engage with the community by responding to social media comments, direct messages, SMS, and emails in a professional and fluent manner.Data Entry and Reporting: Perform accurate data entry tasks and prepare reports as required, contributing to the efficiency of...


  • Cairo, Cairo, Egypt Florabel Full time

    Job Summary:We are seeking a highly motivated and customer-focused Sales and Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and driving sales growth through effective sales strategies.Responsibilities:...


  • Cairo, Cairo, Egypt MSD Full time

    Job DescriptionCore Responsibilities:Arranging appointments with doctors, pharmacists, and other relevant stakeholders.Making presentations to doctors, within the specific target reach for this disease entity.Building and maintaining positive working relationships with medical staff and supporting administration staff.Managing budgets for catering, outside...


  • Cairo, Egypt UX Centers Full time

    Job DescriptionWe are seeking energetic and reliable professionals to join our team as Call Center Representatives for our new project .The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues.Our Call Center Representatives are often the first point of contact for...