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Quality Control Officer Banking Ops

3 months ago

Cairo, Egypt hsbc egypt Full time
  • Acquire and update knowledge on procedures related to relevant processes. Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks.
  • Ensure that the process requirements are met, adhered to complete in accordance with established procedures and standards set. Ensure that the productivity, sales and quality levels are achieved as per the standards set for the process.
  • Demonstrate ways to improve customer service, increase productivity and increase sales. Assist line manager/supervisor with managing day-to-day operations and support peers on process if needed.
  • Participate in team meeting / team activities and work towards sustaining team spirit & achievement of team objectives.
  • Foster/coach and assist development of co-workers and CSEs. Proactively identify issues, if any, and escalate. To maintain HSBC internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
  • Provide service to customers by performing QCs on the customer demands already processed by CSEs keeping in mind the risks involved at each step focusing on resolving requests efficiently, accurately, and professionally.
  • Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for defect free implementation.