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Customer Service Representative Turkish Speaker

5 months ago

Cairo, Egypt IBM WTC Egypt Full time
  • Receive service requests from clients
  • Create cases in different call management systems depending on products
  • Verify entitlement (Eligibility of support )
  • Part Ordering exception handling
  • Schedule Exception handling ( Assigning resources for onsite activities )
  • Manage Business Partners
  • Monitor queues
  • Communicate with Clients, Remote Technical support and Customer Engineers/Business Partners
  • Maintain and enhance operations processes E2E
  • Interlock with Service Delivery Managers