Application Support Officer

3 weeks ago


Giza, Egypt SSC Egypt Full time
  • Analyze and diagnose technical & functional issues in supported applications with full ownership and accountability
  • Handle raised tickets related to supported applications maintaining the agreed OLA / SLA and ensuring resolution with colleagues
  • Collaborates with team members to document incident resolution in the shared knowledge base
  • Report major incidents within the agreed OLA to the incident management team when required.


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