Customer Support Agent

4 weeks ago

New Cairo, Egypt SamTech Group Full time 8,000
Job Summary:
  • Customer Support Agent is responsible for clients I after sales technical support.
  • He is responsible to ensure the proper functioning of all vehicles’ tracking systems by keeping continuous contact with the customers. 

Responsibilities:
  • Checking and ensuring the units proper functionality on daily basis.
  • Reporting to the customers if any faulty unit is found.
  • Coordinating with the customers about the vehicles’ availability.
  • Liaising between the customer vehicles’ availability and the technicians’ schedules.
  • Arranging the schedules for the units Maintenance / Removals / Installations / Transfer. 
  • Managing the units’ assignment / deactivation on the system. 
  • Ensuring the unit is reporting properly in case any new installation or unit transfer. 
  • Reporting to the customer the work done report immediately after any activity done by the technician
  • Troubleshoot the software issues reported by the customers. 
  • Reporting to the software developers any related issues that cannot be solved by the customer support agent. 
  • Troubleshoot the units in case any related issue. 
  • Assisting the customers through the phone / Email / Face to face to clear any query. 
  • Performing the training sessions to the existing or the new customers.
  • Preparing a daily / weekly / Monthly report based on the work requirements and the tasks assignment. 
  • Calling customers on daily basis for quality assurance.
  • Any other work-related task that may arise as per the HoD instructions.

Skills Required: 
  • Excellent communication skills both verbal & written. 
  • Should have excellent interpersonal skills and ability to organize day to day operational activities. 
  • Demonstrated proficiency with Microsoft Windows and Microsoft Office. 
  • Able to learn new technologies quickly. Demonstrated willingness to keep technical skills and knowledge up to date.
  • Excellent organizational skills and ability to adapt easily.
  • Ability to prioritize and work around deadlines.
  • Ability to remain professional, confident and patient at all times.
  • Must be a team player, able to work effectively and contribute value with limited direction
  • Strong dedication to customer service.
  • Minimum Educational Qualification: Bachelor’s degree in Electronics 
  • Minimum Experience: 02-03 Years

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