Retail Operations Excellence Engineer

2 weeks ago

Cairo, Cairo, Egypt TAQA Group Cairo, Egyp Full time

This is a remote position.

Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier, and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories.

Description:

WPO is actively looking for a Director of Account Management, Americas to support the Account Management team in North, South and Central America. This role will report directly to the Vice President of Account Management, Americas and is responsible for the management of a team of Account Managers and Senior Account Managers. The position requires a proactive approach with the ability to deliver effective supervisory people management outcomes, setting team objectives, delivery of team business targets, coaching and training staff, assisting team members with their client accounts on a day-to-day basis, acting as a lead representative for the business with clients, and standard account management activity for assigned client accounts. Additionally, the role involves supporting the Vice President of Account Management, Americas, the global Account Management team, and other WPO Departments, in order to work towards the achievement of business objectives. Business travel may be required, as needed throughout the region and abroad.


Position Responsibilities:

· Responsible for the management and support of a team of Account Managers and Senior Account Managers. This includes onboarding, performance management, setting staff objectives, coaching, and mentoring. Resource planning will also form part of the role in consultation with the Vice President of Account Management, Americas, Chief Customer Officer, Global Account Management and CEO.

· Actively assisting team members with the development of their new and existing accounts on a day-to-day basis.

· Acting as a lead representative for the business in developing client business relationships, including attending client meetings, assisting with business up-sales, client renewals and working with Business Development to secure new business opportunities. In conducting these duties, the Director will liaise closely with the Vice President of Global Account Management, Americas, and Chief Customer Officer.

· Responsibility for the delivery of agreed business performance outcomes, business planning objectives, as well as key deliverables in client account management. This includes monitoring and reporting on agreed team revenue targets, reviewing and allocating team portfolios, analysis of team performance, recommendations on business improvements, and achieving agreed business objectives.

· Develop strong Premier / Strategic client relationships, in order to deliver excellent Customer Memorable Experiences.

· Undertake and support team with regards to planning and launch activity for new clients and supporting existing clients with on-going initiatives and contact activity.

· Represent WPO at external company events.

· Participate in ad hoc projects and assignments on behalf of the department and company.

· The Director of Account Management will also be expected to manage a portfolio of accounts as agreed upon with the Vice President of Account Management, Americas.


Core Competencies:

· Excellent people management and business management skills.

· In-depth knowledge of WPO s products and Americas EAP/Wellness markets.

· Demonstrated experience in a management role combining both people management and business management experience and responsibility in a commercial setting is required.

· Experience in account management roles, working with business to business, and or 3rd party intermediary client relationships, is preferred.

· Additional experience in account management dealing with global clients would also be an advantage.

· Strong Leadership skills.

· Ability to build strong business relationships.

· Skills and experience in business development

· Excellent communication skills.

· Proven Account Management Experience. At least 8 years within WPO or externally

· Ability to deal with the requirements of multiple stakeholders both internally and externally.

· Excellent time management skills and ability to prioritize and organize tasks to meet multiple deadlines and the ability to deal with change.

· Proven project management skills.


Experience and Qualifications:

· Bachelor s Degree in management, business or related field required. In addition, a clinical or psychology background would be a bonus.

· Previous demonstrated experience is preferred in account management or customer services roles working in business-to-business services sector and or with 3rd party re-sellers.


Note: This position description is not intended to be all-inclusive and may be subject to change. The incumbent may also be asked to perform other work-related duties to meet the on-going needs of the Workplace Options



Fluency in Spanish and English, through both verbal and written communications. Bachelor s degree (preference in communications, journalism, or another related field, but not required). Competency in working with Word, Excel, Outlook, PowerPoint, Adobe. Ability to take complex concepts and present them in a digestible, engaging way. Can adapt content and tone for different audiences. Shows meticulous attention to detail and diligence in following up on requests to SMEs. Results and quality-driven not satisfied with producing mediocre work. Effective time and people management skills, to ensure deadlines are met. Possesses strong analytical, problem-solving and decision-making capabilities. Confidence in working closely with executive-level staff. The ability to format and help design visually appealing documents. Previous proposal-writing experience preferred. Experience with Qvidian (or other content, RFP applications) preferred.

  • Principal Is Operation Excellence Engineer

    2 weeks ago

    Cairo, Cairo, Egypt Valeo Full time

    Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized...

  • Retail Sales

    2 weeks ago

    Cairo, Cairo, Egypt RadioShack Full time

    Fulfilling the customer need with speed & simplicity (Can do attitude) - Ensure that the customer got all the needed service before leaving the counter - Farewell the customer & invite him to revisit our store - Provide strong & updated product knowledge & competition's offers awareness - Supporting in maintaining the store's look & feel standards at all...

  • Sr Officer Operational Excellence

    2 weeks ago

    Cairo, Cairo, Egypt Hikma Pharmaceuticals Cairo, Egypt Full time

    Evaluates and provides recommendations on new projects to ensure continuous improvement. Contributes to the preparation of the section/project budget and ensures that the activities within this section or project are implemented and processed as per the assigned budget. Supervises organization adherence and commitment to the operational excellence processes...

  • Retail Manager

    4 days ago

    Cairo, Cairo, Egypt Chalhoub Group Full time

    For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories....

  • Leasing Leader

    2 weeks ago

    Cairo, Cairo, Egypt MAGRABi Retail Group Full time

    The Leasing Lead manage the leasing activities and MAGRABi store portfolio. This role involves potential tenants, renegotiations, rebuilds, extensions and terminations and identify top locations for new stores to obtaining the best possible deals by negotiating lease contracts with property owners. QUALIFICATIONS AND EXPERIENCEBachelor's degree in business...

  • Zonal Manager/regional Operations Manager

    2 weeks ago

    Cairo, Cairo, Egypt LAVA International Ltd Full time

    Lead Business Distribution excellence - Create distribution strategy and blue print for respective geography - Implementation of efficient Supply chain mechanism to create sustainable partner ROI models - Partner life cycle management : onboarding, performance evaluation & improvement Retail excellence - Ensure optimum outlet extraction through market inputs...

  • distribution Managerdistribution Operations Manager

    2 weeks ago

    Cairo, Cairo, Egypt LAVA International Ltd Full time

    Lead Business Distribution strategy & deployment - Create distribution strategy & deploy blue print for respective geography - Grow retail universe to achieve width in distribution Distributor life cycle - Selection - using laid processes select right partner - Onboarding - empower partner to build required human & material infrastructure - ROI - create...

  • BI Data Senior Manager

    2 weeks ago

    Cairo, Cairo, Egypt MAGRABi Retail Group Full time

    BI and Data Senior Manager play a key role in driving data-driven decision-making across MAGRABi by developing and implementing a comprehensive data strategy. MINIMUM QUALIFICATIONS/ EDUCATION/ EXPERIENCE/ Qualifications And Education Bachelor's degree in computer engineering, computer science or any relevant field.Deep understanding of BI tools and...

  • Director Operations

    2 weeks ago

    Cairo, Cairo, Egypt Chalhoub Group Full time

    INSPIRE | EXHILARATE | DELIGHTFor over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion,...

  • Accountant | Retail | IKEA Cairo Festival City

    4 weeks ago

    Cairo, Cairo, Egypt Al Futtaim Private Company LLC Full time

    Job Requisition ID: 160258 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than...

  • Accountant | Retail | IKEA Cairo Festival City

    3 months ago

    Cairo, Cairo, Egypt Al-Futtaim Group Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Accountant | Retail | IKEA Cairo Festival City

    3 months ago

    Cairo, Cairo, Egypt Al Futtaim Private Company LLC Full time

    Job Requisition ID: 160258 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than...

  • Accountant | Retail | IKEA Cairo Festival City

    2 weeks ago

    Cairo, Cairo, Egypt Al-Futtaim Group Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Accountant | Retail | IKEA Cairo Festival City

    4 weeks ago

    Cairo, Cairo, Egypt Al-Futtaim Group Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Cook | Retail | IKEA Mall of Arabia

    4 weeks ago

    Cairo, Cairo, Egypt Al Futtaim Private Company LLC Full time

    Job Requisition ID: 160364 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than...

  • Cook | Retail | IKEA Mall of Arabia

    3 months ago

    Cairo, Cairo, Egypt Al Futtaim Private Company LLC Full time

    Job Requisition ID: 160364 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than...

  • Retail Account Manager, Vendor Success Program

    2 weeks ago

    Cairo, Cairo, Egypt Souq for E-Commerce LLC Full time

    Bachelor's degree Fluency in English and Arabic is essential 2+ years of relevant experience in retail or business management (could include account management, category management, project management, financial analysis, etc.) with a proven history of delivering results Experience in negotiations, pricing, or inventory management. Proven experience leading...

  • Retail Sales Agents

    2 weeks ago

    Cairo, Cairo, Egypt Etisalat Misr Full time

    A vacancy for Sales Agents in retail shops (Nasr City)Caliber age to be between 22 to 27 years old. Sales oriented.Telecommunication back ground will add points.Good in English.Good appearance.Self confidence.Good Computer skills.Etisalat is a leading international telecom company operating in 15 countries around the world. Egypt is one of the countries...

  • Sales Excellence

    2 weeks ago

    Cairo, Cairo, Egypt Viatris Full time

    3803 Viatris Egypt S.A.EAt VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs.Viatris empowers people worldwide to live healthier at every stage of life.We do so via:Access - Providing high quality trusted medicines regardless of...

  • ACES Operation Excellence Manager AMZL MENA ACES

    2 weeks ago

    Cairo, Cairo, Egypt Amazon Full time

    Open Position: Technical Manager (MNC Food Packaging Company)An MNC Food Packaging Company is looking for Technical Manager to join the team and be based in the Selangor Key responsibilities include:Lead new projects and new production line Lead refurbishment or CAPEX Lead machineries Lead new machineries installation, commissioning and Lead improvements on...