English Retention Specialist

2 weeks ago


Cairo, Cairo, Egypt Sutherland Egypt Full time
Responsibilities:
  • Communicating with customers and sales representatives.
  • Analyzing customer behavior.
  • Gathering information about customer complaints.
  • Developing aggressive retention strategies based on customer feedback.
  • Negotiating with customers to renew contracts and retain business.
  • Meeting with the sales team to propose customer retention solutions.
  • Writing and presenting customer behavior reports.
  • Building positive relationships with customers and business associates.

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