Process Lead

2 weeks ago


Cairo, Cairo, Egypt Orange Business Full time

About the role:


Within OBS\CSO\ESC, Process owner works in close relation with DGPO Service Operation (under his functional management) and Stakeholders (Ops, SLM/SIE, Tools, Transversal teams), and is in charge of the Performance and Evolutions of Event and Capacity/Config Management Process.


Key Tasks:
PMO on concerned process managment tools enhancment

You are in charge of any project portfolio within deisgnated process tools enhancment area. The projects are priorized in relation with DGPL and Ops tand tools teams.


You ensure projects are correctly designed and priorized in regard of Operation stakes and potential ROI and efficent quality are in place.

The projects wiil be priorized to support Business transformation "Go to Cloud"

Performance

You contribute to ESC event Management Dashboards implementation and follow-up with Operational teams and Transversal Teams. You are in charge of checking that Action Plans are followed and up-to-date.

You are in charge of main process KPI definition and description (Label Forms)

The performance reviews are implemented at Line Of Business level (Messaging, Voice, Contact Center, Security,)

You contribute as main user to maintenance and evolution of reporting tools (Qlikview....)

Audit

Design a fit for purpose process.

Responsible for:
Designing the process, and process objectives;
while ensuring the integration of key partners/customers processes
Defining required tools and rules of usage
Coaching and teaching others about process concepts and solutions.
providing guidance to Service Operation entities through the aspects of its process
Also ensure with new service and solution the service desk operation and other opetaionl teams readines for that new service, and right intergration of process needs

Manage Change and continual improvement of the process.

Responsible for:
Assessing the new services/ changes, before being introduces/ handed over to the operation
Managing the interlock with different entities, and processes
Ensuring the process aspects are reviewed per service; to confirm the validity of the process for new service
Identifying needed workshops and meetings (to collect feedback) as required to design and build Process solutions

About you:

Knowledge and abilities:
Tenacity, Proactivity and Autonomy

Coaching, and leadership skills with virtual teams

Capability to work in a global, changing and multicultural environment

Excellent Interpersonal & Collaboration skills.

Good time management, organizational and leadership skills

Good Presentation and Communication skills

ITIL Certification is a must

Six sigma, ISO knowledge is a plus

Proficient English

Education and Experience:
Engineering degree in Telecommunication or Equivalent experience

Minimum of 5 years related work experience

Solid understanding of Orange Business Services organization, and solutions

Relevant experience with managing cross-functional (virtual) teams

Understanding of corporate governance within complex organizations

Additional information:

Department:

Global Delivery & Operations


L'ambition d'Orange Business est de devenir l'intégrateur réseaux et numérique de référence en Europe, en nous appuyant sur nos forces autour des solutions de connectivité nouvelle génération, du cloud et de la cybersécurité.


Nos femmes et hommes présents dans 65 pays, dont chaque voix compte, sont tous animés par la même détermination et le même esprit d'équipe, pour construire les solutions digitales d'aujourd'hui et de demain et créer un impact positif pour nos clients, pour leurs salariés et pour la planète.


Nous offrons des opportunités passionnantes grâce à des projets innovants dans la data et le digital, le cloud, l'IA, la cybersécurité, l'IoT, ou encore le digital workspace et le big data.


  • Venez vivre cette aventure avec nous

Contract:

Regular
  • Mpm Process Lead

    2 weeks ago


    Cairo, Cairo, Egypt Allianz Worldwide CareEgypt Full time

    Responsibilty:Meeting with business managers to discuss business objectives.Analyzing the efficiency and costs of existing business processes.Identifying areas of improvement.Creating and presenting process improvement reports.Overseeing the implementation of new business processes.Managing improvement teams and external contractors.Troubleshooting and...


  • Cairo, Cairo, Egypt Talabat Egypt Full time

    You will drive the documentation, development, and streamlining of cross-functional processes and systems enhancing speed and accuracy, improving efficiency, effectiveness, service quality, and customer satisfaction, and reduce operational costs within the dedicated function/department across the MENA Region. You will play a crucial role in continuous...


  • Cairo, Cairo, Egypt Living Stones Group Full time

    Job SummaryProcess analysts define, document, and assess the business processes of an organization or department and then identify areas for potential improvement. Their focus is on streamlining operations or developing solutions that allow for improved efficiency or increased productivity. They also ensure processes are aligned with organization objectives...


  • Cairo, Cairo, Egypt thyssenkrupp Industrial Solution Egypt Company (S.A.E.) Full time

    Your responsibilities:Job Responsibilities: Generation, review, and approval of the Process deliverables: H&MB, PFD's, P&IDs, equipment specifications, line sizing calculations, relief and blowdown calculations and analyses, contingency analysis & process instrument data in their assigned area. Development of design basis and process design criteria Perform...


  • Cairo, Cairo, Egypt HEINEKEN Full time

    At ABC, we strive to foster a sense of unity to inspire positive change. A significant aspect of this endeavor involves cultivating individuals who embody our core principles:Passion for consumers and customersCare for people and planetEnjoyment of lifeCourage to dream and innovateYour DutiesLead the Egypt Hub team in implementing Service Level Agreements...


  • Cairo, Cairo, Egypt HEINEKEN Full time

    At ABC, we strive to foster a sense of unity to inspire positive change. A significant aspect of this endeavor involves cultivating individuals who embody our core principles:Passion for consumers and customersCare for people and planetEnjoyment of lifeCourage to dream and innovateYour DutiesLead the Egypt Hub team in implementing Service Level Agreements...


  • Cairo, Cairo, Egypt HSBC Egypt Full time

    Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)Resilience Risk Lead Specialist, Payments Resilience & Transaction Processing RiskLeading the regional oversight and stewardship approach of deep subject matter expertise for Transaction Process Risk and Payments...

  • Research Team Lead

    2 weeks ago


    Cairo, Cairo, Egypt Infomineo Full time

    Perform research, answer client requests and autonomously lead a team of analysts and associates in business and investment researchTrain, lead and coach a team, clarifying each team member's responsibilities and setting up clear processesBe the primary contact for our clients, perform QA and set up QA processes for the team ensuring that requests are...


  • Cairo, Cairo, Egypt UPGRADE Aggregated egypt Full time

    Develop and implement comprehensive lead generation strategies to achieve company targets and objectives.Set clear department goals and provide effective leadership to motivate and guide team members towards success.Monitor and evaluate team performance against set targets and take corrective actions as necessary.Create, implement, and optimize end-to-end...

  • Design Team Lead

    2 weeks ago


    Cairo, Cairo, Egypt Talent 360 Egypt Full time

    Lead, mentor, and inspire a team of designers, providing guidance and support to enhance their skills and creativity.Set clear expectations, assign tasks, and manage workloads to ensure a productive and efficient team.Create processes and procedures to enhance and support design practicesOversee the entire design project lifecycle, from concept development...

  • DevOps Lead

    2 weeks ago


    Cairo, Cairo, Egypt Al Ahly Momkn For E-Payment Full time

    A subsidiary of Al Ahly Capital Al Ahly Momkn is a fastevolving Fintech company committed to promoting secure convenient & seamless payment solutions and financial services for business owners service providers and consumers across Egypt.At Al Ahly Momkn we foster a culture of innovation collaboration and personal growth.We believe in empowering our...

  • Solution Center Lead

    2 weeks ago


    Cairo, Cairo, Egypt Envision Employment Solutions Full time

    Manage the day-to-day performance of the Solution Center operations to deliver a best in class service, meeting or exceeding all KPIsDeliver the agreed Solution Center operations within agreed budgets, service levels and business targetsWork with all key stakeholders to build the strategy for the development of the Solution Center, staying abreast of new...


  • Cairo, Cairo, Egypt Vodafone Full time

    Description:The Strategy and Planning Lead provides expert knowledge to support with planning, developing, communicating and implementing Vodafone's strategy for the entire Vodafone Group and manages the delivery of strategic initiatives working closely with internal partners. The Strategy and Planning Lead focusses on delivering strategic and planning...

  • GIS Lead

    2 weeks ago


    Cairo, Cairo, Egypt Tawzef for Recruitment & HR Consultancy Full time

    Lead the development and implementation of GIS strategies and initiatives to support organizational goals.Manage GIS projects from conception to completion including requirements gathering planning execution and evaluation.Collaborate with internal stakeholders to understand business requirements and translate them into GIS solutions.Oversee the design...

  • Android Team Lead

    2 weeks ago


    Cairo, Cairo, Egypt SSC Egypt Full time

    Lead the design, development, and maintenance of the company's Android products. Manage the Android development team, providing guidance and mentorship. Collaborate with crossfunctional teams to deliver innovative solutions. Ensure the development and delivery of highquality, secure, and userfriendly products. Stay uptodate with the latest developments in...

  • Layout Team Lead

    2 weeks ago


    Cairo, Cairo, Egypt Mixel Full time

    Team planning and team member resource utilization:- Conduct weekly meetings with his team members to follow up on the progress of assigned tasks:- Attend lead status meetings where the different aspects of the projects are discussed & provide clear status of his team's assigned projects:- Resolving all technical and managerial issues within the team:-...


  • Cairo, Cairo, Egypt SSC Egypt Full time

    Manage and lead a team of customer service representativesSet and maintain high standards for quality customer supportReview and report on team performanceHandle escalated customer inquiries and complaintsCollaborate with other departments to resolve customer issuesDevelop and implement customer service strategies and processesTrain new hires and provide...

  • Ndo Technical Lead

    2 weeks ago


    Cairo, Cairo, Egypt Ericsson Full time

    About this opportunityWe are now looking for an NDO Technical Lead, who will secure delivery performance, in alignment with the Business Case and BA MS Targets, responsible to secure the quality, cost, safety and low environment impact of the services delivered from their delivery unit in accordance to the expected levels agreed in the SLA.What you will do...

  • Operations Team Lead

    4 weeks ago


    Cairo, Cairo, Egypt World Bank Group Full time

    Job DescriptionDescription –>The mission of WHO's Health Emergencies Programme (The Programme) is to build the capacity of Member States to manage health emergency risks and, when national capacities are overwhelmed, to lead and coordinate the international health response to contain outbreaks and to provide effective relief and recovery to affected...

  • Operations Team Lead

    4 weeks ago


    Cairo, Cairo, Egypt World Bank Group Full time

    Job DescriptionDescription –>The mission of WHO's Health Emergencies Programme (The Programme) is to build the capacity of Member States to manage health emergency risks and, when national capacities are overwhelmed, to lead and coordinate the international health response to contain outbreaks and to provide effective relief and recovery to affected...