Manager Process Design Improvement
2 weeks ago
You will drive the documentation, development, and streamlining of cross-functional processes and systems enhancing speed and accuracy, improving efficiency, effectiveness, service quality, and customer satisfaction, and reduce operational costs within the dedicated function/department across the MENA Region. You will play a crucial role in continuous process improvement and standardization, identifying the root causes of the issues and driving resolution while liaising between the business unit and other functions/departments.
What's On Your Plate?
- Lead continuous process improvement of end-to-end processes
- Working closely with the program/project lead to achieve the deliverables of the workstreams
- Manage & Facilitate workshops between business and technical stakeholders, to map out current state and future state processes
- Apply Lean Six Sigma Methodology to assess current process gaps and quantify waste
- Identify key aspects of the process such as process levels & steps, tools/systems used, touchpoints, and owners
- Define the primary & secondary KPI/metric to identify gaps, opportunities, root causes, and wastes.
- Identify and Implement a success measurement and reporting mechanism to assess the process and conduct post-implementation analysis
- Develop and document standardized SOPs
- Create business cases illustrating the benefits/savings vs cost
- Signing off on the communication/training related to the proposed new process
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