![myGwork](https://media.trabajo.org/img/noimg.jpg)
Voice Inbound Agent
2 weeks ago
Customers / Stakeholders
Impact On The Business
Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer's issues at first contact where possible.
Delivers what is promised in line with customer expectations
Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
Generating customer loyalty through strong knowledge of key products and services
Owns and resolves issues and understands how and when to escalate
Leadership & Teamwork
Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values
Values diversity amongst team
Operational Effectiveness & Control
Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley
Requirements
) for RBWM Centres
Maintains HSBC internal control standards
Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres
-
Airport Operations Agent
2 weeks ago
Cairo, Cairo, Egypt Fedex Full timeRespond to Customs trace agents inquiries and communicate with the brokers for feedback Monitor and measures all airport activates and service levelsDealing with customs authority for different aspects and requirements rolls & regulationsDealing with customers or brokers and Evaluate the needed paperwork's for custom clearing processRespond and communicate...
-
Real Time Management
2 weeks ago
Cairo, Cairo, Egypt Concentrix Egypt Full timeResponsibilities:• Distributes accurate and timely agent schedules using WFM now / Nice IEX• Inputs intraday corrections and exceptions into systems for agent time off and absences• Monitors inbound volume for unusual activity to ensure staffing needs are met• Recognize abnormal scheduling issues and escalate as necessary• Initiates and coordinates...
-
Operational Specialist
2 weeks ago
Cairo, Cairo, Egypt Global Blockchain Show Full timeHiring for Customer Support Executive / inbound process || customer support || CCE Call Center Executive Voice Customer Service Voice Process & Technical Support ExecutiveFresher/ExperienceCandidate having 0-1 year of experience in Sales, Voice processAny Graduate fresher OR Under-GraduateQualification: Undergraduate/Any Graduate/Graduation mandatoryWork...
-
Customer Support Advisor
2 weeks ago
Cairo, Cairo, Egypt 3D Diagnostix Full timeResponsibilities:Answer inbound calls and manage workflow between departmentsAnswer clients inquiries and help them use the company's servicesMake outbound calls with clients to follow up on service deliveryOverlook production processes and services provided by the companyJob RequirementsJob Requirements:English Fluency is a MUST.Graduates & undergraduates...
-
Delivery Station Liaison Team Manager
2 weeks ago
Cairo, Cairo, Egypt myGwork Full timeThe Delivery Station Liaison (DSL) team provides outstanding Customer Service from within the heart of Amazon's Delivery Stations. The team provides support to customers who have experienced a failed delivery and require an urgent reattempt, as well as reducing Customer effort by pre-emptively addressing delivery issues before the customer even knows there...
-
CS Agents
2 weeks ago
Cairo, Cairo, Egypt Nok Human Capital Full timeNOK is currently hiring for a well-known ecommerce company. Handle incoming chats, telephone contacts, and solve them in a timely manner and efficient manner Working Hours are 8 productive Hours + 1 Hr Of break (Total 9 Hrs.) with Rotational Shifts and OFFs (During Ramadan the daily required HRS of work will vary which will be communicated later) For...
-
English Inbound Call Center Agent
2 weeks ago
Cairo, Cairo, Egypt iSON Xperiences Full timeJob Role / Function- Customer Service Years of Experience- Unspecified Career Level- Entry Level Gender- Unspecified Expiry date- 23 Feb 2023 Job Description Excellent English Graduates only Males and females Max age: 29 Job Requirements Salary: 5500K Net 8 working hours + 1 hour break Rotational shifts till 10PM Two rotational off days Work location:...
-
Sr Inbound Product Manager
4 weeks ago
Cairo, Cairo, Egypt ServiceNow Full timeCompany DescriptionAt ServiceNow, we believe in making the world function better for everyone with the help of our dedicated team. We are always on the move, pushing boundaries and creating unique solutions for our clients and communities. When you join us, you become part of a group of innovators who are passionate about driving change and embracing...
-
Sr Inbound Product Manager
1 month ago
Cairo, Cairo, Egypt ServiceNow Full timeCompany DescriptionAt ServiceNow, we believe in making the world function better for everyone with the help of our dedicated team. We are always on the move, pushing boundaries and creating unique solutions for our clients and communities. When you join us, you become part of a group of innovators who are passionate about driving change and embracing...
-
Telesales Agent
2 weeks ago
Cairo, Cairo, Egypt Ameely Travel Full timeExperience Needed: 1 to 5 years.About the Job: Meet and liaise with clients to identify their travel needs. Conduct cold calling to none or potential customers. Achieving monthly target. Answer all customer inquires during calls. Perform contacts within quality standards. Follow up with enrolled customers till payment completion.Working conditions: Working...
-
Trilingual Customer Support representative
2 weeks ago
Cairo, Cairo, Egypt Techmahindra Full time" Proficient in English as well as two additional languages, such as German, French, Dutch, polish, Italian OR Portuguese Handles client concerns; inbound and outbound voice, email, chat and social media Assist customers with their inquiries, request or orders by properly, completely and accurately entering data in the support tools and or client Delivers...
-
Trilingual Customer Support representative
1 month ago
Cairo, Cairo, Egypt Techmahindra Full time" Proficient in English as well as two additional languages, such as German, French, Dutch, polish, Italian OR Portuguese Handles client concerns; inbound and outbound voice, email, chat and social media Assist customers with their inquiries, request or orders by properly, completely and accurately entering data in the support tools and or client Delivers...
-
Trilingual Customer Support representative
4 weeks ago
Cairo, Cairo, Egypt Techmahindra Full time" Proficient in English as well as two additional languages, such as German, French, Dutch, polish, Italian OR Portuguese Handles client concerns; inbound and outbound voice, email, chat and social media Assist customers with their inquiries, request or orders by properly, completely and accurately entering data in the support tools and or client Delivers...
-
Technical Support Call Center
2 weeks ago
Cairo, Cairo, Egypt xceed Full timeTechnical Support Call Center AgentGraduates.Military service determined.Egyptians.Technical Knowledge.Xceed is the leading multilingual Business Process Outsourcing Service provider in the EMEA region with a capacity of more than 2,200 web enabled multi channels stations. Xceed manages various outsourcing agreements with key government & commercial accounts...
-
Web Chat International Account Advisor Spain
2 weeks ago
Cairo, Cairo, Egypt Vodafone Full timeHola Spanish speakers We're looking for you to join Vodafone International Services as a "Web-chat Customer Care Agent" in the Vodafone Spain Call Center - Hola hispanohablantes Os estamos buscando para trabajar como "Agentes de Atención al cliente vía Chat" en la cuenta española del VIS (Vodafone International Services)Fluent Spanish Language Skills (C1)...
-
Administrative & Logistics Assistant
4 days ago
Cairo, Cairo, Egypt United Nations Population Fund Full timeJob DescriptionDescription –>The incumbent provides administrative and logistical support to the Operations Team and works in close collaboration with the Programme/Technical Team.Key Activities and Expected Results Areas:Effective Management of Travel Services.Participate in the preparation of a travel plan that should be regularly updated. Ensure the...
-
Telephone Operator Royal Service Agent
2 weeks ago
Cairo, Cairo, Egypt Accor Full timeConsistently offer professional, friendly and engaging serviceService focused personality is essentialAnswer telephone and email inquiries in a timely mannerAssist guests regarding hotel facilities in an informative and helpful wayProcess all external and internal calls either by redirecting calls or assisting the guestTake ownership of the guest's request...
-
Raya - Osn Project
2 weeks ago
Cairo, Cairo, Egypt Raya Contact Center Full timeCall Center Agent Offshore projectRequirements: Must have good computer skills and ability to type at least 20 wpm Must have the ability to demonstrate world class customer service, explain the product and service offerings, and build rapport with the customer Excellent data entry, MS Word and internet navigation skills Clear, distinct voice Must have...
-
Travel Agent- German Speaker
2 weeks ago
Cairo, Cairo, Egypt TalentForge Advisors Cairo, Egypt Full timeNous recrutons pour l'un de nos clients, une belle agence de communication digitale et webmarketing lyonnaise, un.e Media Buyer en CD.I Description de l'entreprise Notre client est une agence de communication digitale Lyonnaise active sur le marché Français et International. Spécialisée sur l'ensemble des leviers digitaux, ils accompagnent au...
-
HR Shared Services Rep
4 weeks ago
Cairo, Cairo, Egypt ServiceNow Full timeCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...