Archer - Senior Advisor , IT Service Operations

**Archer - Advisor, IT Service Operations** **Principal Responsibilities**: - Provide direct Face-to-Face world class end user support experience with an emphasis on quality resolutions - Help improve end user's productivity by completing triage, offering advice, teaching and developing solutions to common challenges with office products and capabilities -...

**Archer - Senior Advisor, Business Operations** Our Business Operations team within the Archer business unit develops solutions to current and future challenges. We support functions ranging from sales, services, marketing, product and engineering and more. We define scope and objectives based on a thorough understanding of end users, business needs and...

**Archer - Account Manager 4, Inside Sales** The Archer Account Manager is responsible for maximizing customer retention rates and growing the Archer business within a territory of existing accounts by ensuring that Archer continues to deliver value to each customer, and to find opportunities for growth and additional value creation in those...

**Archer - Account Executive 2, Direct Sales** The Archer Account Manager is responsible for maximizing customer retention rates and growing the Archer business within a territory of existing accounts by ensuring that Archer continues to deliver value to each customer, and to find opportunities for growth and additional value creation in those...

**Senior Analyst, Customer/Technical Training - Archer** **Principal Responsibilities** - Responsible for the development and/or editing of technical training for Archer customers, partners, and employees. - Creates training content in various modalities, including classroom training, live virtual training and On-Demand Learning. - Focused on developing...

**Archer - **Analyst, Customer Services** **Principal Responsibilities**: - Reviews technical solution articles for accuracy and completeness and gives feedback to the authors. - Acts as a remote customer advocate to champion specific customer needs in collaboration with field team. - Understands and uses spheres of influence extending outside of the...

**Archer Technical Support Engineer 2 Model Office** Provides remote technical support expertise in a complex information infrastructure environment, Ability to convey sophisticated ongoing technical system support is critical to RSA customers, the Sales team and Model Office staff. **Principal Accountabilities**: - Applies technical support expertise to...

**Archer - Software Engineer 2** You will have an opportunity to support Archer’s ongoing large scale AWS cloud initiatives. This will involve you working closely with skilled Development and Operations teams, using your experience to ensure that all needs are met as part of code and infrastructure deployment. **Responsibilities** - Support our cloud...

**Archer - IT Application Manager** **Responsibilities**: - Responsible for data cleanliness and identifying and resolving data inaccuracies within our systems - Responsible for developing and maintaining dashboards requested by operations and data analytics team - Organizing and consolidate information from multiple systems and utilize Microsoft Excel to...

**Archer Technical Support Engineer 1** **Principal Accountabilities**: - Applies technical support expertise to resolve customer issues. - Identifies and provides resolutions to technical problems. - Works closely with peers and internal SMEs to increase knowledge and resolve customer issues. - Uses trouble-shooting tools, content and analytical practices...