Senior Analyst, Customer/technical Training
9 hours ago
**Senior Analyst, Customer/Technical Training - Archer**
**Principal Responsibilities**
- Responsible for the development and/or editing of technical training for Archer customers, partners, and employees.
- Creates training content in various modalities, including classroom training, live virtual training and On-Demand Learning.
- Focused on developing basic understanding of Archer IRM, this person will work with project teams to ensure that courses are technically accurate and relevant.
- Will participate in the development of online assessments and/or certification exams.
- Develops new content and performs updates to existing content of all training assets using a variety of content development tools.
- Performs requirements gathering for new curriculum development.
- Routinely monitors CSAT results and communicating areas for improvement.
- Develops Archer product expertise.
- Participates in the set-up, configuration, and troubleshooting of complex lab configurations for hands on technical training, including ownership of associated lab guides.
**Technical Skills**:
- Excellent spoken and written English capabilities
- Articulate Studio, Articulate Storyline, Camtasia, Captivate, Snag-IT, Visio, Adobe
- Creative Studio and other editing audio/visual tools a plus
- Microsoft PowerPoint and Word fluency required
- Strong problem-solving skills
- Ability to grasp highly technical concepts and convey the concepts in a simple manner
- Ability to work independently and collaboratively
- Ability to work under pressure and deadlines
**Education & Experience**
- Bachelor’s degree in a technical or educational field
- 2-4 Years of relevant experience
- Previous experience developing technical instructional materials in a high-tech environment
- Software installation experience
- Knowledge of Database Administration concepts
- Creative writing and analysis skills helpful for creating engaging content
- Quality Assurance/Testing experience a plus
RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law.
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