Customer Service Advisor

1 week ago


مصر, Egypt Egyptian Banks Company Full time

Manage incoming phone calls
- Dealing with all EBC provided services (Cards, form 4, mobile services,3rd part services Meeza and Meeza digital)
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution**.**:

- Reviewing ticketing system to maintain issues submission accuracy.
- Disrepute tasks and coordinate the work flow
- prepare EBC planned notifications

**Requirements**:

- Banking & Payment Industry Basic Knowledge.
- Basic SQL Knowledge.
- Basic Microsoft Office Tools knowledge
- Basic knowledge in how operating systems & software works
- Excellent problem-solving skills
- The capacity to work well within a team
- Attention to details
- Logical thinking
- Accuracy & Decision Making
- Interpersonal skills (communication skills, conflict management, listening & negotiation skills, Positive attitude, Teamwork, Diligenceetc.)
- Excellence Customer Handling through calls or written statements (customer relation management)
- The ability to prioritize workload
- The capacity to clearly explain a technical problem to a customer/colleague.
- Outstanding listening & questioning skills
- Language: Arabic; fluently written communication.

English; fluently spoken and written.



  • مصر, Egypt PK Global Full time

    Job Title: Customer Service/ Technical Support Advisor - Cairo > 6th of October **Job Description**: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding...


  • مصر, Egypt PK Global Full time

    Job Title: Customer Service/ Technical Support Advisor - Alexandria **Job Description**: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's...


  • مصر, Egypt PK Global Full time

    Job Title: Customer Service/ Technical Support Advisor - Hurghada **Job Description**: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product...

  • Customer Service

    43 seconds ago


    مصر, Egypt Teleperformance Full time

    Customer Support (TECHNICAL SUPPORT AND TRAVEL ADVISOR) Pay: Up to E£15,000.00 per month


  • مصر, Egypt Teleperformance Full time

    Company Description Teleperformance is a global digital business services company that delivers advanced, digitally-powered business services to help the world's best brands streamline their business operations. Role Description This is a full-time on-site role as a Customer Service Specialist located in Cairo, Egypt. The Customer Service Specialist will...

  • Service Advisor

    2 weeks ago


    مصر, Egypt AddRec Solutions Pvt Ltd Full time

    We are hiring **experienced service advisors** _ **( dealing with Heavy Equipment (Dozer, grader, excavator etc.) **_for one of the prestigious company in Qatar. - Applicants must have relevant experience in his field above mentioned. - Applicants who are present in Qatar will be an added advantage. - Arabic speakers are preferred for this role. Wishing...


  • مصر, Egypt Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Value Advisor

    1 week ago


    مصر, Egypt SAP Full time

    **We help the world run better** **ROLE: Digital Value Advisor Specialist** SAP Digital is one of the leading and most innovative teams at SAP, aimed at delivering exceptional customer experiences in a scalable, speedy, and personalized fashion. The purpose of the organization is to support the Customer Success board area with a broad range of services and...

  • Academic Advisor

    1 week ago


    مصر, Egypt M&A Full time

    **Academic Advisor job profile**: Academic Advisor is a professional who provides academic guidance and support to students. Academic Advisors assist students in course selection, academic planning, and career development. They also help students navigate academic policies and procedures. This is a mid-level position. Academic Advisors work closely with...


  • مصر, Egypt RSA Full time

    **Archer - Advisor, IT Service Operations** **Principal Responsibilities**: - Provide direct Face-to-Face world class end user support experience with an emphasis on quality resolutions - Help improve end user's productivity by completing triage, offering advice, teaching and developing solutions to common challenges with office products and capabilities -...