Sales Assistant

5 days ago


القاهرة, Egypt Al-Futtaim Full time

**Job Requisition ID**:165779

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

**What You Will Do**
- Warmly greet and engage customers upon their arrival.
- Conduct consultations with customers to comprehensively understand their preferences and requirements regarding merchandise.
- Demonstrate and articulate product features, helping customers make informed decisions by suggesting suitable options based on their needs.
- Address customer inquiries regarding merchandise, providing clear and accurate information.
- Assist customers in the decision-making process, offering guidance and support to enhance their shopping experience.
- Efficiently retrieve merchandise from various locations, including the sales floor, stock room, or other inventory areas; facilitate special orders as needed.
- Utilize the store's point-of-sale system to process customer payments accurately and efficiently.
- Manage returns and exchanges, ensuring a seamless and customer-friendly process. Take on additional responsibilities and tasks as assigned, contributing to the overall efficiency and success of the retail operation.

**Required Skills To Be Successful**
- Exceptional verbal communication skills, fostering effective interaction with customers.
- Demonstrated excellence in active listening, ensuring a thorough understanding of customer preferences and concerns.
- Proficient in sales techniques and possesses outstanding customer service skills.
- In-depth knowledge of the merchandise available for sale, enabling informed assistance and guidance.
- Proven ability to anticipate and meet customer needs through insightful recommendations.
- Adept at recommending suitable merchandise based on customer requirements and preferences. Capable of operating the store's point-of-sale system, or quickly acquiring proficiency through learning initiatives.

**What Equips You For The Role**
- High school diploma or equivalent preferred.
- Previous retail experience preferred.


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