Workplace Digital Services

1 week ago

القاهرة, Egypt On-Hire Full time

**Workplace Digital Services - Telecom Services**

**Key Responsibilities**:

- Installing, troubleshooting and configuration of related Telecom / Cisco telephony equipment & infrastructure (desk phones, softphones, VGW, E1s, Headsets,) in local site (Cairo MSC) and support remote sites in EUMA region, for example Morocco, Mauritius, Greece, Rome, Istanbul, and Madagascar.
- Internal users’ tickets tracking, analysis & provide resolution within SLA for both local and remote sites.
- Document and maintain records of changes and day to day activities.
- Provide regular reporting & analysis of trouble tickets & requests.
- Coordinate with network, infrastructure & external provider teams for any changes like office relocation and/or new installation.
- Coordinating and preparing for any new migration of our Cisco Webex voice services ensuring a smooth and seamless transition for our users and clients.
- Administrating Cisco Webex Calling Hub, a cloud-based portal that allows configuration management of users, devices, features, and policies.

**Requirements**:

- Degree in Engineering, Telecommunication or Computer Science.
- Fluent English in speaking and writing, French is a benefit.
- Certification in Cisco Voice is a benefit.
- 10+ years in Voice/Telecom field
- Experience in Telecom & Network Infrastructure.
- Experience with Cisco Webex Calling & Contact Center
- Strong knowledge of Cisco voice products & services.
- Excellent troubleshooting and problem-solving skills.
- Strong customer focus and communication skills.
- Ability to work independently and as part of a team.
- Able to work under pressure.

**Benefits**

Attractive Package

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