Inbound Customer Service Agent

1 day ago


القاهرة, Egypt Sutherland Egypt Full time

_**This Is An English Call Center Vacancy**_

About Sutherland: Sutherland is a global digital transformation company offering business process and technology services to a wide range of industries. We pride ourselves on our commitment to our employees and offer a supportive and engaging work environment. Benefits & Perks**:Attractive Net Salary**: 15,600 EGP **Night Shift Allowance**: Earn extra for your dedication **Transportation Provided**: Enjoy hassle-free commuting with transportation both ways. **Comprehensive Insurance**: Benefit from social and medical insurance coverage. **Professional Development**: Opportunities for growth and advancement within the company. **Positive Work Environment**: Be part of a supportive and collaborative team.

**Responsibilities**: Handle inbound and/or outbound calls with professionalism and courtesy. Provide accurate and timely information to customers. Resolve customer issues and escalate complex problems as needed. Maintain detailed records of customer interactions. Meet performance metrics related to call handling time, customer satisfaction, and quality.

**Job Types**: Full-time, Temporary, Contract, New grad
Contract length: 12 months

Pay: E£13,500.00 - E£18,000.00 per month

Application Question(s):

- English level?
- Nationality?
- Previous experience
- This vacancy requires working night and overnight shifts. Do you agree?



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