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Manufacturing App Support Specialist

2 weeks ago

القاهرة, Egypt Envision Employment Solutions Full time

Envision Employment Solutions is currently looking for a Manufacturing App Support Specialist for one of our partners, a global leader in the chemical industry field.
**Job Summary**:
**Responsibilities**:

- Monitor system performance and proactively address potential problems to prevent downtime.
- Maintain comprehensive documentation of support activities, system configurations, and troubleshooting procedures.
- Conduct regular system audits to ensure compliance with industry standards and internal policies.
- Develop and maintain incident response procedures and ensure timely communication during outages.
- Participate in root cause analysis for critical issues and implement corrective actions.
- Stay updated with the latest industry trends and technological advancements in manufacturing software.
- Contribute to continuous improvement initiatives to enhance the efficiency of manufacturing processes.

**Requirements**:

- Bachelor’s degree in computer science, Information Technology, or a related field.
- Strong understanding of manufacturing processes and workflows.
- Experience with system monitoring, troubleshooting, and maintenance.
- Familiarity with industry standards and best practices in manufacturing IT.
- Excellent written and verbal English language proficiency.
- Skills:

- Manufacturing Apps Support: Understanding, experience and working knowledge in diagnosing and resolving technical issues with manufacturing software
- Knowledge of security protocols and data management practices.
- Teamwork and Collaboration: Working effectively with Shared Services and cross functional teams, and external partners to ensure smooth service delivery.
- Problem-Solving Skills: Ability to anticipate and address potential challenges related to Manufacturing Apps support offering practical and innovative solutions.
- Organizational & Time Management Skills: Ability to manage multiple tasks and prioritize effectively.
- Attention to Detail: Diligence and solution oriented.
- Integrity and Confidentiality: Maintaining the highest level of confidentiality and ethical standards when handling sensitive information.
- Customer focus: Commitment to providing high-quality service to internal stakeholders
- Communication: Fluent verbal and written communication skills in Arabic and English. Ability to interact effectively with stakeholders, assignees, and external agencies.