Customer Implementation Specialist

To strengthen our team, we are looking for a Customer Implementation Specialist with a background as a surgical assistant/scrub nurse, based in Cairo.

As a Customer Implementation Specialist, you will be the link between our customers and the implementation of our surgical solutions. Thanks to your experience as a surgical assistant, you understand the needs of medical staff and can perfectly tailor our products and services to their requirements. You will guide the implementation process of our technologies and systems in hospitals and operating rooms worldwide. Additionally, you will play a crucial role in continuously improving our **Incision Assist app**, which aims to support the daily tasks of surgical assistants and improve teamwork in the operating room.

The goal of the Incision Assist app is to make the daily tasks of surgical assistants more efficient. In the future, anesthesia professionals and other OR roles will also be integrated into the app. Your medical knowledge and experience are essential to understanding what our customers want to see in the app, ensuring that it aligns with their needs. You will review and add input on work instructions for our partner hospitals worldwide. Furthermore, you will assist non-medical colleagues within the company in better understanding the daily challenges faced by surgical assistants, so we can make the app relevant and valuable together.

**What you will do**:

- Implement and guide the rollout of Incision's solutions in operating rooms.
- Provide training and support to surgical assistants, surgeons, and other medical staff in using our technology.
- Create medical content and review protocols for the app, ensuring they meet customer requirements.
- Continuously work on improving customer satisfaction and implementation processes.
- Travel to various locations worldwide for installations, training, and support.
- Collaborate with other departments within Incision to further develop the app and our products.

**What you will bring**
- **At least 5 years of experience** as a surgical assistant/scrubnurse.
- **Fluent in English**, both spoken and written.
- **Tech-savvy** and comfortable with computers and software.
- Experience with digital programs and a strong understanding of medical technology.
- Strong **customer-oriented mindset**, teamwork skills, and problem-solving abilities.
- Ability to work independently and manage processes efficiently.
- Willing to travel internationally for work.

**What you will get**
- A full-time job - 40 hours per week.
- A challenging and diverse role in an innovative and fast-growing international company.
- The opportunity to combine your expertise as a surgical assistant/sctubnurse with customer-focused implementation tasks and the development of our Incision Assist app.
- International travel and work in a dynamic environment.
- Plenty of room for personal and professional growth.
- An inspiring team of healthcare professionals and entrepreneurs with a strong sense of team spirit.

**About Incision**

Today, Incision is the trusted go-to platform for thousands of medical professionals around the world. We are proud to serve as a hub where expertise and innovation converge, empowering healthcare professionals to deliver exceptional surgical care.

**Our Core Values**:
Impact & Excellence
- We're on a mission to make a real impact, and our passion fuels every step of the journey.
- Excellence is not just a goal; it's our commitment to delivering the best in healthcare.
- Innovation is our driving force, and change is the canvas upon which we paint new possibilities.

Learn, Grow, and Share
- Our journey is all about growth and discovery, and we're excited to welcome individuals who thrive in the midst of change, ready to embrace whatever comes their way.
- Knowledge is a river we all dive into, helping each other along the way as we grow together.

Teamwork Unleashed
- Together, we're building greatness, and the excitement of this shared journey keeps us energized.
- Support isn't just a word; it's a way of life in our friendly, diverse community.
- Our team's diversity is our strength, and together, we relish every challenge as an opportunity for collective victory.