Service Delivery Professional

**Customer Service/Support**

**Location**
- Giza, Egypt***

Job Title:
Service Delivery Professional - (Operations Call center)(New Account

**Job Description**:
**Service Delivery Professional Responsibilities**:

- Provide expert guidance and strategic counsel to senior management, advising on best practices and emerging trends.
- Lead cross-functional projects and initiatives, offering insights to ensure optimal business outcomes and future success.
- Champion forward-thinking approaches, influencing strategic planning to align with industry shifts and company objectives.
- Conduct comprehensive data analysis from diverse sources, offering valuable insights and actionable recommendations.
- Spearhead research initiatives, distilling complex findings into compelling narratives for stakeholders' informed decision-making.
- Stay abreast of industry standards and trends, offering informed perspectives to drive innovation and maintain competitiveness.
- Offer strategic advice and propose innovative solutions to address challenges and seize opportunities proactively.
- Identify and analyze risks and opportunities, providing strategic guidance to mitigate risks and capitalize on opportunities.
- Lead the implementation of initiatives, leveraging expertise to ensure efficient execution and optimal results.
- Manage high-impact projects and cross-functional teams, providing advisory support to drive collaboration and excellence.
- Conduct thorough post-implementation reviews, offering constructive feedback and recommendations for continuous improvement.
- Develop and communicate tools, processes, and compliance measures, offering advisory support to enhance efficiency and adherence.
- Drive goal-setting, planning, and business plan presentations, providing advisory input to optimize strategic direction.
- Cultivate effective relationships with stakeholders, serving as a trusted advisor and ambassador for the company externally.
- Assist in client communication plans and program setup, offering advisory support to ensure alignment with client needs and objectives.
- Review program performance and offer strategic insights for improvement, serving as an advisory resource for optimization.
- Act as the primary client interface, providing advisory support and fostering strong relationships to drive mutual success.
- Ensure billing accuracy and manage change effectively, providing advisory guidance to maintain client satisfaction and compliance.
- Facilitate best practice sharing and offer advisory support to match company solutions with client needs and opportunities.
- Strong communication skills, both written and verbal.
- COPC Certificate (is a must)
- Ability to drive change.
- Ability to multitask, prioritize, and meet deadlines.
- Analytical approach and Logical thinking.
- Self-starter with a sense of urgency, professionalism, and attention to detail.
- Proficient in Microsoft Office.
- Two years of relevant experience preferred.
- Willingness to learn and adapt to new challenges.
- Ability to work both independently and collaboratively in a team environment.
- Demonstrated ability to develop relationships and influence stakeholders.
- Openness to receive guidance and direction while developing competence through structured assignments.

**Location**:
EGY Cairo Egypt-Smart Village Building B2110

Language Requirements:
Time Type:
Full time
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