Senior Service Readiness Manger

2 days ago

مصر, Egypt Orange Business Services Full time

**About the role**:
The purpose of Senior Service Readiness Manager is to lead the customer Journey rom Build to Run, to ensure smooth Transition of the Business and manage the activities related to unified Communication solutions (EIC), process knowledge transfer and sharing all the Business requirement between Build and Run teams.

DUTIES & RESPONSIBILITIES:

- Participate in the initial kickoff of the project to understand the Scope of the proposed solutions/ deadlines etc.. and be able to share concerns/processes and procedures with the key stakeholders
- Ensure all the Prerequisites for the Business readiness are in place from Pre-sales, Design, Implementation all the way through operations for all solutions.
- Check the project progress and ensure all the operational requirement are fulfilled during the project life cycle
- Ensure the LLD of implemented solution is created and updated b the technical solution consultant and include all the technical details that meets the operations aspects.
- Arrange any technical Training required by the Ops teams to support the new or complex solutions
- Checking and ensuring Tools upload for services provided (Orchestre, Oceane, FLIP, GINI, KM Libraries, SNOW..etc)
- Ensure data Integrity from processes, tools and documentation ensuring constant enhancements between entities involved in a single chain.
- Cascade the information of the Project in the build phase to the operations to ensure they are ready to support the customer once service is handed over to the Ops teams
- **Proactively Lead internal discussion and Service Improvement plans to close any gaps between Build and Run**:

- Facilitate the Interlocks between different teams & entities (PMs, Solution consultants, Pre-sales, UCIEs) and with Run Teams (Service desks, technical experts L2, L3, VSMs, Change managers, CSMs, and BOMs)

**About you**:

Ability to:

- Communicate, organize face to face customer / account functional team meeting.
- Active Listening skills and solve problems or conflicts
- Taking Initiatives, create if approach, out of the box thinking.
- To drive people and teams in a matrix environment.
- Organize the delivery of a complex services.
- Understand Messaging Solutions, Datacenter Designs, Voice & Video, contact center and IPT
- Business writing and very good presentation skills
- Produce high quality written materials: Proposals, process, Organizational Plans, Business models, Business reports, Service Improvement plan.
- Work in a virtual team environment to Lead Business Meetings with customers or account teams
- Excellent command of Microsoft Office tools.

**Department**:
Customer Services & Operations

**Contract**:
Regular

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