Services Readiness Manager

**Responsibilities**: - Manage overall accountability of the Quality of Service of EDH. - Closely follow up and communicate with OCB SDM for EDH service. - Ensure structured reporting and needed KPIs are provided to measure the SLA achievements and present it to OBS IT management. - Ensure the needed monitoring is implemented to effectively support the...

**WE ARE** Opinov8 is a technology service provider, with an **Opinion in Innovation**, we engage with our clients at any stage in their product engineering and innovation goals, with solutions being mainly collaborative and outcome-driven. We are driven by delivering **value**, for our clients, through **technological innovation**. We are a young...

Accountable for end to end management of all Customer DSL and non-DSL orders terminating in Western & Central European countries assigned from receipt of valid service request from Sales to handover and/or billing. - Coordinate provisioning for Hybrid Network projects and assess service orders and develop implementation schedules to optimize resources and...

**Sutherland Cairo** is searching for a talented and dedicated Customer Service Representative (English Speaker) to join our vibrant team in Fifth Settlement! **Do you thrive on building positive relationships and exceeding customer expectations?** In this exciting role, you'll be the first line of contact for our valued clients, ensuring their needs are...

**About the role**: **Typical roles and responsibilities of the CAB manager include, but are not limited to**: - Assess Change Requests that are submitted to the CAB. - Organize CAB meetings (standard & emergency), to review and approve changes - Responsible to assure interlock review and approval of all affected downstream LOBs when applicable - Issue and...

**About the role**: Reporting to the Head of Managed Cloud Services inside OCB Egypt. As the Head of the Hyperscalers Team under the Cloud Native Managed Services OCB Egypt organization, you will be responsible to ensure top quality operational management of all Build and Run Activities, plus full responsibility of Operation resources along the SREs and...

**About the role**: - Ensure the timely and successful delivery of our solutions. - Challenge existing models and procedures and work toward updating them to improve the speed of delivery. - Drive the continuous service improvement while constantly evaluating the customer perception of the service. - Building and maintaining strong relationship with key...

Overview: **_ WELCOME TO SITA_** **Ready to redefine air travel? The journey starts here, with you at SITA.** **_ ABOUT THE ROLE & TEAM:_** - As Manager Service Operations your main responsibility is to ensure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers, perform...

**Mission**: Would you like to join the leading global provider of network security solutions to help strategic accounts optimizing their customer experience? At Fortinet we are looking for a **Service Relationship Manager **to be the voice of the customer within Fortinet. **Objective**: The Service Relationship Manager has a solid technical understanding...

**About the role**: **Responsibilities**: - Holds accountability for the Quality of solutions (LAN, UC, SD-WAN, etc.) provided to Customer - Acts as the customers' primary point of contact and an escalation point - Has awareness of overall and service management profitability of their customers - Works hand-in-hand with operational teams to ensure effective...