IT Support Specialist

**Your role**

**What you will bring**
- ** Experienced Professional**: Minimum of 3 years IT Support experience, preferably within a SaaS environment.
- ** Google Workspace Proficiency**: Experience with Google Workspace administration or similar cloud-based productivity tools is advantageous.
- ** RMM/MDM Tool Experience**: Familiarity with Remote Monitoring and Management (RMM) or Mobile Device Management (MDM) tools is a plus.
- ** Ticket Handling**: Prior experience working with a ticketing system and the ability to prioritize when required.
- ** Strong Initiative**: Ability to identify and address support gaps in the IT environment. Always on the lookout for opportunities to improve efficiency.
- ** Collaborative Nature**: Ability to collaborate effectively with team members and stakeholders across diverse departments.
- ** Proactive Mindse**t: Demonstrated proactive problem-solving skills and efficient task management abilities.
- ** Communication Proficiency**: Excellent verbal and written communication skills in English. Ability to explain complex IT solutions to non technical users.

**What you will get**
- A full-time job - 40 hours per week.
- Salary depends on your experience
- A true scale-up mentality & atmosphere: we all work hard on services that will improve the world and provide development opportunities for talent
- A fun, energetic team that loves humor
- Market standard package for a scale-up environment based on your experience
- The position is based in Cairo, Egypt

**About Incision**

Today, Incision is the trusted go-to platform for thousands of medical professionals around the world. We are proud to serve as a hub where expertise and innovation converge, empowering healthcare professionals to deliver exceptional surgical care.

**Our Core Values**:
**Impact & Excellence**
- We're on a mission to make a real impact, and our passion fuels every step of the journey.
- Excellence is not just a goal; it's our commitment to delivering the best in healthcare.
- Innovation is our driving force, and change is the canvas upon which we paint new possibilities.

**Learn, Grow, and Share**
- Our journey is all about growth and discovery, and we're excited to welcome individuals who thrive in the midst of change, ready to embrace whatever comes their way.
- Knowledge is a river we all dive into, helping each other along the way as we grow together.

**Teamwork Unleashed**
- Together, we're building greatness, and the excitement of this shared journey keeps us energized.
- Support isn't just a word; it's a way of life in our friendly, diverse community.
- Our team's diversity is our strength, and together, we relish every challenge as an opportunity for collective victory.

**Recent Incision Innovations**:
**Sterile Processing Program**

We believe in the power of listening and learning from healthcare professionals. Recently, we introduced an exciting addition to our platform - an interactive course designed specifically for the sterile processing department. Through extensive discovery and research, we identified a gap in the learning of sterile processing technicians. This course was crafted to address this need, providing essential knowledge and support.

**Assist**

One of our flagship products is our game-changing workflow support product for the operating room. This digital assistant streamlines processes, eliminates chaos, reduces stress, and maintains budget control. It's not just a product; it's a revolution in surgical care. And the best part? We're constantly working on enhancements and new functionalities, ensuring it remains at the forefront of innovation.

If you're an individual who shares our passion for making a difference in healthcare, we invite you to join us on this transformative journey. Together, we can continue to redefine the future of surgical care, one procedure at a time.