English Language and Training Programs

**COMPANY DESCRIPTION**

The English Language and Training Programs Manager is responsible for overseeing the education portfolio of the Amideast/Egypt office, which includes English language and professional training offerings for grant-funded and contract programs, as well as fee-for-service courses. This role involves managing client relationships, driving business growth, leading a substantial team, and ensuring the effective delivery of both English language and corporate training programs. The manager will collaborate closely with the Amideast Regional Director of English Language Programs, the Regional Monitoring and Evaluation Director, and other departments, ensuring all program planning, design, delivery, monitoring, and evaluation meet Amideast's quality standards.

**Key Responsibilities**

**Programmatic & Operational Responsibilities**
- Oversee the planning and implementation of English language and professional training programs to ensure high-quality, efficient and effective delivery and operational management of all programs.
- Ensure that all program and project contracted deliverables as outlined in agreement with donors and clients are in compliance and adherence with Amideast regulations, donor requirements and ensure client satisfaction.
- Manage client relationships to foster satisfaction and retention, promptly addressing concerns in collaboration with customer service, marketing, and sales teams.
- Drive business growth by identifying expansion opportunities, developing new service offerings, and establishing partnerships.
- Ensure the financial viability of the department by developing and managing annual budgets, monitoring expenditures, and ensuring alignment with revenue targets to maintain financial health.
- Implement project management principles across English language and training initiatives, enforcing internal policies and procedures to maintain program quality.
- Ensure compliance with donor and client agreements, fostering strong relationships for current and future opportunities.
- Develop and implement monitoring and evaluation systems to assess program effectiveness and contribute to achieving strategic objectives and KPIs.
- Prepare and submit comprehensive reports on departmental activities and financial performance to senior leadership and stakeholders.
- Ensure seamless collaboration between departments, including administration, to facilitate effective program delivery and client satisfaction.

**Staff Management Responsibilities**
- Lead, mentor, and develop the English language and training staff, with a focus on retention and capacity building to enhance program implementation.
- Create a supportive, efficient and transparent environment that encourages professional growth through ongoing training, coaching, and development opportunities and that fosters a strong sense of ownership among the team of all department programs.
- Establish clear roles and responsibilities for staff and ensure effective delegation of tasks to optimize productivity.
- Foster an engaging work environment that promotes team cohesion and morale, addressing any challenges proactively.
- Participate in the recruitment, selection, and training of staff to build a high-performing team.
- Stay current with developments in the English language and corporate training fields, integrating best practices into program delivery.

**Client Satisfaction Responsibilities**
- Design and implement training programs tailored to client needs, ensuring they are relevant and effective.
- Gather feedback from clients and other Amideast departments such as CS and marketing to continuously improve training offerings and respond to emerging market demands.
- Collaborate with sales and marketing teams to effectively promote training programs, ensuring that clients are well-informed about available services.
- Monitor program delivery to ensure that all client interactions are positive and that training outcomes meet or exceed expectations.

**Qualifications and Skills**
- **Education**: Bachelor’s degree in English Language, Education, Business Administration, or a related field; master’s degree in Applied Linguistics, TESOL, Education, or a related field is preferred.
- **Experience**: Minimum of 7 years of experience in managing training programs, focusing on both English language and professional training initiatives; at least 5 years of experience in classroom teaching or direct training delivery.
- **Leadership**: Proven experience leading and managing large teams, with the ability to develop talent and foster a collaborative work environment.
- **Program Development**: Strong background in curriculum development, assessment, and program design for both English language and professional training.
- **Knowledge**: Extensive knowledge of e-learning methodologies, current trends in TESOL, English Language Teaching (ELT), and corporate training.
- **Skills**: Native or near-native proficiency in spoken a