Program Manager

4 days ago

محافظة القاهرة, Egypt IQVIA Full time

**Position Overview**

**Key**responsibilities**
- Onboarding of the new care coaches/Patient support specialists as replacement with assurance of the receipt of initial Project specific training and refresher when needed.
- Regular checks of the planned activities versus completed to identify gaps.
- Monthly quality checks to calls
- Ensure the availability of the completed signed & dated informed consent forms.
- Highlight any gaps with the care coach/PSS & understanding root cause, corrective & preventive action plan should be created in case of repeated issues. (CAPA creation will be based on the severity & frequency of identified issues)
- Attending calls with Care Coaches as an observer.
- Review of the Adverse event reporting forms to ensure the following:

- Form completion & accuracy
- Information matching with the primary source (if any)
- Reporting within the specified timelines (24 hours) or as specified by PV client team.
- Tracking of the reported adverse event on the patient’s tracking sheet.
- Perform regular Adverse event reconciliation ahead of sharing with client.
- Submit Monthly Performance Report to Client within the agreed timelines.
- Ensure project specific files including but not limited to (Consents, Courier invoices, Stock Receiving forms, Training attendance sheet) are maintained throughout the project life cycle, quarterly checks of files completion and updates.
- Ensure regular tracking of project’s Pass-through expenses.
- Send quarterly report with the passthrough cost expenses.
- Identifies emerging issues/risks and their implications and propose solutions.
- Manages staff involved in call center, care coaches and admins.
- Reports on progress towards business objectives and discuss future directions.
- Establish the program framework and implementation process with clear timelines and deliverables.
- Ensure the development and timely delivery of monthly program status reports.
- Cross-functional collaboration with internal functions as per program needs and requirements.
- Assesses project risks and specifies contingencies.

**Skills & Experience required**
- Experience in the pharmaceutical market access industry.
- Strong understanding of patient affordability programs in the life science industry.
- Excellent knowledge of the regulatory bodies structure, function and requirements in Egypt
- Excellent knowledge of the insurance and reimbursement sector in Egypt.
- Strong customer service attitude.
- Demonstrates competent project management skills with proven time management and personal organizational skills.
- Ability to manage multiple programs in a timely and efficient manner.
- Good team-based interpersonal skills but also an ability to work independently.
- Energetic, dynamic and self-driven individual with excellent communication, presentation and interpersonal skills, communicating well with patients, HCPs, NGOs and regulatory authorities.

**Qualifications & Other requirements**

Strong academic track record including minimum of a bachelor’s degree in life sciences or equivalent (a Master’s degree is valued but is not essential).
- Fluency in English/Arabic.
- Advanced MS Office skills.

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