Process Program Manager

**Votre rôle**:
We are looking for motivated senior experienced profile with an agile experience who would like to join this transversal area of business and share its goals and challenges, to be fit for the future and addressing the success of the operational entities, through specific focused functions that are enabling and supporting the transformation for tomorrow.

Over all ambition is to evolve our QTB process, tools, people & “way of working” and bring out automation ideas to optimize our teams utilization and simplify our processes so that we address our customers evolving needs, cope efficiently with increasing complexity and position OBS QTB as market differentiator.

**Votre profil**:
Key accountabilities:

- A key actor in driving the success of the programs through strong Program Management, Leadership and Communication skills as well as a proven ability to lead, cooperate with key transversal actors and partners along the quote to bill chain and others : CJF, CTIO, IZ, Sales, sourcing, operations, CMI, OINIS.
- Strong understanding and working practice on Agile methodology with different frameworks (Scrum and SAFe) with focus on quick and successful results
- Focus on the organization vision and how to drive our business delivery for the key strategic value prepositions
- Continuous improvement - encompassing continuous analysis of the current processes, and run retrospective considering feedback from operational entities, identifying areas of improvement, proposing appropriate changes and evolution to better support and adapt to the continuously changing business needs

**Automation and E2E data journey**
- Different products E2E data journey across different tools
- Innovation and Digitalization - all ideas are good ideas representing and champion the Customer within Orange Business Services

**Orange Products, Tooling and Data Journey**
- Strong knowledge on QTB tools and data flow to guarantee data integrity
- capable to propose solutions in our tools for non-standard products
- Knowledge and abilities

Quote to Bill knowledge and experience

IT and Digital working experience

Proven project management skills and experience

Ability to define and improve end to end processes

Customer satisfaction driven and customer facing experience

Strong understanding of internal operations and related processes & tools

Strong transversal and matrix management skills and experience

Strong communication and presentation skills both written & oral (international environment)

Ability to build relationships with peer and management levels within the company

Proven experience in an international multi-cultural environment and remote managed structure

**Le plus de l'offre**:

- Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
- Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
- Professional development: training programs and upskilling/re-skilling opportunities
- Career growth: Internal growth and mobility opportunities within Orange
- Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events
- Reward programs: Employee Referral Program, Change Maker Awards

**Entité**:
Global Delivery & Operations
- Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

**Contrat**:
CDI