Remote Cctv Operations Associate

**CCTC OPERATIONS ASSOCIATE**

**JOB DESCRIPTION FILE**

**Key Responsibilities**:
**Support Managers**
- Keep up with Trello updates to ensure smooth workflow.
- Assist in hiring processes, including conducting second interviews.
- Conduct store audits and ensure compliance with company policies.
- Provide coverage during emergencies, such as callouts.

**Remote CCTV Monitoring**:

- Monitor live CCTV feeds to ensure the safety and security of premises.
- Identify and report suspicious activities, potential threats, or operational irregularities in real time.
- Analyze footage for incidents, customer interactions, and store compliance.
- Provide actionable feedback to store managers, including upselling techniques and customer engagement strategies.
- Maintain detailed logs and reports of monitoring activities for review by the management team.

**Operational Support and Oversight**:

- Collaborate with store managers to address performance issues and operational improvements.
- Conduct audits to ensure compliance with company policies and procedures.
- Provide timely follow-up on identified gaps, offering suggestions for improvement.
- Support training efforts by sharing observed best practices with managers and staff.
- Coordinate with technical teams to ensure CCTV equipment is functional and efficient.

**Administrative Duties**:

- Maintain accurate documentation of incidents, monitoring outcomes, and store feedback.
- Participate in strategy meetings to discuss operational and security enhancements.
- Use tools like Trello and project management platforms to organize workflows and updates.
- Assist in hiring and onboarding new team members for the CCTV operations team.

**Team and Customer Interaction**:

- Communicate effectively with store teams and sales representatives to relay actionable insights.
- Address escalations related to security concerns or operational inefficiencies.
- Maintain professional relationships with team members while ensuring high-performance standards.

**Employee-Specific Responsibilities**
- **Customer Interaction**:

- Create a welcoming and positive environment for customers.
- Relay customer complaints and concerns to management promptly.

**2. Task Execution**
- Accurately handle money and provide detailed sales reports.

**3. Goal Achievement**
- Collaborate effectively to meet sales targets.
- Execute assigned tasks with accuracy and professionalism.

**Requirements**:

- 3-5 years of experience in store operations, CCTV monitoring, security operations
- or a related field.
- Fluent in English with excellent verbal and written communication skills.
- Stable, high-speed internet connection for uninterrupted operations.
- Exceptional follow-up and analytical skills to ensure continuous improvement in-store performance.
- Strong organizational and multitasking abilities, with an eye for detail and efficiency.
- Proven experience in managing teams, particularly in retail or operational settings.
- Solid understanding of inventory management, financial operations, and compliance requirements.
- Ability to adapt quickly to a dynamic and fast-paced work environment.
- A proactive approach to problem-solving and continuous process improvement.
- Leadership and team-building capabilities to motivate and guide staff effectively.
- Analytical mindset with a focus on optimizing operational processes and performance.
- Exceptional communication and interpersonal skills, fostering strong relationships with team members, customers, and management.
- Ability to work under pressure and prioritize tasks while maintaining high standards of operation.
- Flexibility to work across different time zones to accommodate clients and team members globally.

**Location**
- Cairo / Egypt
- Budget: $350
- Working Hours: 12 PM - 8 PM Alabama Time

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: E£17,700.00 per month

**Language**:

- English (required)

Application Deadline: 29/12/2024