Remote Store Operations Supervisor

**Remote Store Operations Supervisor**

**JOB DESCRIPTION FILE**

**Key Responsibilities**:
**Responsibilities**

**Sales & Customer Interaction**
- Collaborate with in-store staff in the USA to assist customers and promote products.
- Provide recommendations on vaping devices, e-liquids, and accessories to drive sales.
- Stay updated on industry trends, regulations, and new product launches.
- Create a welcoming and positive shopping experience for customers.
- Relay customer feedback, complaints, and concerns to management promptly.

**Remote CCTV Monitoring & Security Oversight**:

- Monitor live CCTV feeds to ensure the safety and security of the premises.
- Identify and report suspicious activities, potential threats, or operational irregularities in real-time.
- Analyze footage for customer interactions, store compliance, and performance improvements.
- Maintain logs and reports for review by the management team.
- Coordinate with technical teams to ensure CCTV equipment remains functional.

**Operational Support and Administrative Support**:

- Support store managers in monitoring daily operations and ensuring smooth workflows.
- Keep up with Trello updates to ensure efficient task execution.
- Maintain detailed documentation of sales, customer interactions, and store feedback.
- Conduct store audits and ensure compliance with company policies and procedures.
- Provide actionable feedback on upselling techniques and customer engagement strategies.
- Participate in strategy meetings to discuss operational and security enhancements.

**Team Support & Hiring**:

- Assist in the hiring process, including conducting second interviews for new team members.
- Provide coverage during emergencies such as callouts.
- Support training efforts by sharing best practices and improvement insights.
- Participate in strategy meetings to enhance operational efficiency and security measures.

**Employee-Specific Responsibilities**
- **Customer Interaction**:

- Create a welcoming and positive environment for customers.
- Relay customer complaints and concerns to management promptly.

**2. Task Execution**
- Accurately handle money and provide detailed sales reports.

**3. Goal Achievement**
- Collaborate effectively to meet sales targets.
- Execute assigned tasks with accuracy and professionalism.

**Requirements**:

- 2-4 years of experience in store operations, CCTV monitoring, security operations, and sales
- or a related field.
- Fluent in English with excellent verbal and written communication skills.
- Stable, high-speed internet connection for uninterrupted operations.
- Exceptional follow-up and analytical skills to ensure continuous improvement in-store performance.
- Strong organizational and multitasking abilities, with an eye for detail and efficiency.
- Proven experience in managing teams, particularly in retail or operational settings.
- Solid understanding of inventory management, financial operations, and compliance requirements.
- Ability to adapt quickly to a dynamic and fast-paced work environment.
- A proactive approach to problem-solving and continuous process improvement.
- Leadership and team-building capabilities to motivate and guide staff effectively.
- Analytical mindset with a focus on optimizing operational processes and performance.
- Exceptional communication and interpersonal skills, fostering strong relationships with team members, customers, and management.
- Ability to work under pressure and prioritize tasks while maintaining high standards of operation.
- Flexibility to work across different time zones to accommodate clients and team members globally.

**Location**
- **Cairo / Egypt**:

- **Budget: Gross Net Salary: $300 + Commission up to $200**:

- **Working Hours**:
**Alabama Time**: 12 PM - 8 PM (includes 1-hour break), Monday-Friday; Saturday: 4-hour shift.
**Egypt Time**: 8 PM - 4 AM (includes 1-hour break), Monday-Friday; Saturday: 4-hour shift.

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: Up to E£25,000.00 per month

Application Question(s):

- Are you able to start immediately?

**Experience**:

- sales: 1 year (required)

**Language**:

- English (required)

Application Deadline: 01/03/2025