Client Executive, Customer Management

Client Executive, Customer Management
- (2500001S)

CWT is a global leader specialising in business travel management. Present in more than 150 countries, CWT serves companies of all sizes, as well as government institutions and non-governmental organisations. By leveraging both the expertise of its people and leading-edge technology, CWT helps clients derive the greatest value from their travel programme in terms of savings, service, security and sustainability. The company is also committed to providing best-in-class service and assistance to travellers.

**Main responsibiities**:
**Retain and develop profitable and/or strategically important clients.**:

- Develop and successfully manage a joint business plan with clients
- Ensure adherence to all contractual obligations
- Develop an internal strategy for each account via the diagnostic tool in CRM
- Own management information and reporting with regular analysis and presentation to clients in line with CWT procedures
- Take responsibility for nationally contracted commitments as part of a regional/global agreement
- Work with clients to ensure objectives of travel policy are met
- Review service configuration using internal resources
- Assist sales with RFP and re-bids/benchmarking/negotiations and recommendations
- Agree annual budget

**Improve profitability and customer contribution**:

- Bring value to the customer at all times and seek more billable opportunities
- Ensure that account finances and profitability are reviewed and delivered on time either monthly, quarterly or as agreed
- Have a clear understanding of CWT products and services and introduce them to clients when the opportunities arise
- Proactively seek new commercial opportunities for CWT including up-selling and cross selling to include Solutions Group and Meetings & Events
- Renegotiate financial arrangements as necessary

**To be perceived by customers as a thought leader**:

- Be up-to-date with the latest developments in the industry
- Seek out industry best practice and be prepared to discuss ideas both internal and externally
- Work to educate customers in the latest industry developments

**Work with customers to deliver T&E solutions**:

- Produce service level agreement and implement review/planning process
- Review of client and CWT travel processes with a view to reducing costs
- Ensure maximum use of CWT technology
- Look for both client and CWT preferred supplier opportunities within the travel programme
- Seek billable sales for CWT Solutions Group and Meetings & Events

**Demonstrate teamwork**:

- Attend team meetings and make a positive contribution
- Attend other internal meetings as necessary
- Share best practices and experience with colleagues
- Communicate with all stakeholders involved with the customer both internally and externally
- Regular update of CRM
- Communicate both formally and informally with international colleagues as business demands

**Show a passion for understanding customer needs**:

- Keep CRM up-to-date with key information about customers with a view to exceeding set minimum requirements by CWT
- Keep up-to-date with world events and the impact they may have
- Conduct regular customer satisfaction activity to include surveys, travel clinics and user groups
- Meet regularly with customers to review progress against the business plan and issue a business review
- Ensure you have the correct relationships within the customer company including decision makers, influencers and users. To also encourage cross fertilization of CWT and customer senior management.

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**Qualifications**:

- Proactive interest in the corporate travel industry
- Time management
- Business Planning
- Presentation skills
- Computer literacy skills
- Negotiation skills
- Interpersonal skills
- Numeracy
- to understand client P&L's and profitability
- Literacy
- good command of English
- Communication skills
- Analytical skills
- Project management
- Ability to work under pressure
- Commercial acumen
- Team player
- Self
- motivation

Primary Location

:
Cairo

Work Arrangement

:
Hybrid

Employment type

:
Standard

Job Family

:
Customer Management

Scope

:
Regional

Travel

:
No

Shift

:
Day Job

Organization

:
Customer_Market Management

Job Posting

:
Feb 20, 2025