Client Relations Manager
1 day ago
Duties:
- Manage all programs administration needs with internal teams to address clients’ needs.
- Handle the company’s key accounts and confirm requests with clients.
- Collaborate with sales teams to ensure getting all needed info.
- Ensure the company's CRM / ERP is timely and accurately filled in alliance with the company's process/SLA.
- Handling phone calls and inquiries for existing and new clients, as well as all client communication when needed (including client requests, complaints, etc.).
- Supply the technical team with needed info through the supply chain and ensure the program information sheet is sent to concerned departments on time as per SLA.
- Prepare and issue client contracts/letters of Agreement.
- Ensure both the company and clients adhere to contract/LOA terms.
- Ensure the availability of all needed documentation for invoicing and sending invoices to clients in alliance with the company's SLA.
- Ensure all invoices are issued on time and do monthly closure.
- Acting as point of contact for client inquiries and complaints, address with speed and efficiency or escalate as appropriate.
- Administer all post-program technical reports or pre-program questionnaires when needed.
- Manage all post-program client documentation (reports, certificates, evaluations, etc.).
- Manage collection as per clients’ payment terms / aging sheet.
- Maintain up-to-date knowledge of client relations by studying relevant publications and industry reports.
**Requirements**:
- Bachelor's Degree from a reputable university.
- Minimum of 4-5 years of relevant experience.
- Customer-oriented approach.
- Excellent organizational skills & high attention to detail.
- Excellent problem-solving and decision-making skills.
- Excellent business writing and oral communication skills.
- Ability to write persuasively and articulately.
- Dynamic with a passion for people development.
- Excellent interactive communication and teamwork skills.
- Ability to work under deadlines while maintaining quality control
- Excellent command of English.
- Proficient in MS Office and CRM is a plus.
- Sharp business acumen and customer service is a plus.
- Corporate experience is a plus.
Pay: E£20,000.00 - E£50,000.00 per month
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