Oncology Care Consultant Upper Egypt

This role is based on Upper Egypt.

Role Purpose
- Role carrying customer facing activities, with an ability to orchestrate channels and cross-functional resources, engage both F2F and digitally, provide solutions beyond the product & use analytics to tailor engagement.
- Promotes Novartis portfolio and services by providing the latest, relevant and authorized data, key messages and disease information to the right customer at the right time.
- To support HCP decision making and optimize patient outcomes in an ethical way.
- Purpose around improving the patient journey, as well as strong passion to create value and impact on the ecosystem
- Supports the achievement of Novartis business goals by implementing value-based solutions with customers and designated accounts
- Establish Novartis as the preferred partner of choice with customers and designated accounts
- Support the creation of a customer-centric approach across the Country.
- Responsible for meeting/exceeding customers’ expectations, on time response to customers’ requests in coordination and alignment with the OCC Lead and Squad Lead, as supporting the whole Oncology BU achieve their targets while managing the dynamic market changes.

Major Accountabilities
- Deliver personalized customer experience via customer-specific omni-channel interaction aligned to customer type, the Oncology Experience Competitive Selling Model (OnE), and leveraging new technology for business and customer needs to execute a touch point plan to move customers along A to B shift
- Carrying customer facing activities primarily focusing on care management tackling pain-points of the full patient cycle (Awareness, Diagnosis, treatment, Follow up)
- Sets (Territory /Accounts) business plans, priorities, and performance objectives for assigned (Territory /Accounts) to be approved by OCC Lead and Squad lead
- Ensures cross-functional understanding of these plans with Squad Lead, SAM, and Key functions.
- Align / Coordinate with (OCC Lead/Squad Lead) on inland sales forecasts and collaborate with all team members to increase forecast accuracy by enhancing commercial execution cycle, with action plan to overcome challenges in the process at any time.
- Acts as point of integration for specific Novartis brand in specific (Territory /Accounts)
- Ensures achievement of the (Territory /Accounts) plans and delivery of the

required financial results.
- Feedback to the organization as to products, service, solutions that would be beneficial
- Collate insights to be retained and actioned upon.

Additional Specifications
- Builds and sustains long term customer partnerships with certain (Territory /Accounts) that create mutual value
- The role is empowered to pull in expertise and resources locally in alignment with cross-functional team when needed
- Ensuring great experiences whenever stakeholders in the ecosystem engage with Novartis employees
- Performs and reports on competitive intelligence activities
- Runs or works on projects that develop the Novartis Oncology portfolio revenues

**Commitment to Diversity & Inclusion**:

- Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

**Minimum requirements**

**Education**:
University degree in Science and/or business marketing or Equivalent is preferred

Experience/Professional requirement
- Experience with Innovative pharmaceuticals or medical products market
- Successful in-person and virtual customer facing experience in healthcare/pharma sector
- 2-3 years’ operational experience in customer-facing roles
- Demonstrated operational skills and performance delivery, ideally in leading transformational change
- Establishing and managing strategic partners
- Customer experience management (services & solutions).

**Division**

Oncology

**Business Unit**

ONCOLOGY BU

**Country**

Egypt

**Work Location**

Cairo

**Company/Legal Entity**

NOV PHARMA EGY

**Functional Area**

Sales

**Job Type**

Full Time

**Employment Type**

Regular

**Shift Work**

No

**Early Talent**

Yes