Customer Experience Lead

1 week ago

مصر, Egypt Johnson & Johnson Full time

**Janssen NEMA is recruiting a Customer Experience Lead for NEMA to be located in Cairo, Egypt.**

Caring for the world, one person at a time has encouraged and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world. Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer. And our culture is interconnected by the shared values of Our Credo. It’s a culture that celebrates diversity and diverse perspectives. It helps employees achieve an effective mix between work and home life and supports their efforts to have a positive impact on their communities.

**Summary of the job
The Customer Experience Lead for NEMA belongs to the Center of Excellence supporting sales team through day-to-day management and maintenance of salesforce CRM system, as well as other operational databases.

**Duties & Responsibilities**

The Customer Experience Lead, reporting to NEMA CRM Manager and will work closely with line managers and sales team, across several aspects:

- As an Integrator - analyze and resolve CRM program issues in a timely and accurate fashion as well as hold responsibility for monitoring data quality.
- As a Shaper - lead on the delivery of targeting & segmentation modelling that will enable effective marketing strategies across multiple categories and brands.

**Qualifications**:
**Experience Required**
- Education: Bachelor’s degree. MBA from an accredited university or college in business and/or business technology is add on.
- Experience: 2+ years in CRM & Pharmaceutical industry, preferred salesforce platform, with MEA experience is add on.
- Language: English and Arabic, French is an asset.

**Technical/Functional Skills Required**
- Behave according to Credo and J&J leadership imperatives.
- Ability to learn with Excellent oral and written communications in English and Arabic
- Strong collaboration and partnering skills
- Strong project management and eye for business
- Expertise in obtaining, analyzing and synthesizing information: making the sophisticated simple
- Critical thinking
- Personal integrity and maintain the trust of others
- Courage to try new things and make tough calls
- Ability to see the big picture and address details

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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