Customer Experience Associate

1 week ago

مصر, Egypt Convertedin Full time

**About us**:
Convertedin is a marketing operating system for e-Commerce. It utilizes data and shoppers' insights to create personalized multi-channel marketing that boosts customer engagement and maximizes their return on their marketing budget by leveraging artificial intelligence capabilities. Convertedin has helped more than 800 e-Commerce worldwide.

Our goal is to deliver exceptional experience to our customers, converting them into passionate promoters To do so, our Customer Experience (CX) teams are available 24/7 to fulfill customers requests, fix issues, hear their voices, and advocate for them to deliver solutions that make their lives easier.

**By joining the CX team, your role as Customer Experience Associate will include the below responsibilities.**
- Communicate with existing and potential customers through different inbound channels.
- Acknowledge and fulfill customers' inquiries and resolve their complaints.
- Escalate customer-impacting issues to respective teams, and own the case until resolution.
- Review and approve Ads created by customers ensuring compliance with our Ads guidelines.
- Validate and execute refunds to eligible customers upon request.
- Respond to customer reviews on Google play and App stores.

**Requirements**:

- 0-1 year of customer service experience, preferred in call center and/or social media moderation.
- English level = B1+
- Strong communication skills.
- Solid problem solving skills.
- Ability to work on night and overnight shifts.

**Benefits**
- Work from Anywhere, yes this remote base opportunity with the availability of hybrid options.
- We love flexibility Manage your own work schedule. We trust the people we hire.
- Competitive package.
- Paid time off.
- Fun benefits & perks that you will enjoy
- Trusting, ego-free and truth-seeking team members
- See something you want to improve? Awesome. We’re a flexible and collaborative team that is always learning and growing.
- Need more convincing? Check this out
- Convertedin is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin or disability.

  • Associate Manager

    4 days ago

    مصر, Egypt Sutherland Full time

    Job Description Sutherland is seeking an attentive and goal-oriented person to join us as an Associate Manager for Quality. We are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of forward-thinking and strategic-thinking individuals and we are looking to add an Associate...

  • Sr. Associate Manager

    4 days ago

    مصر, Egypt Sutherland Full time

    Sutherland is seeking an attentive and goal-oriented person to join us as an **Associate Manager for Quality.** We are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of forward-thinking and strategic-thinking individuals and we are looking to add an Associate Manager for...

  • Customer Experience Lead

    1 week ago

    مصر, Egypt Convertedin Full time

    **About us** Convertedin is a marketing operating system for e-Commerce. It utilizes data and shoppers' insights to create personalized multi-channel marketing that boosts customer engagement and maximizes their return on their marketing budget by leveraging artificial intelligence capabilities. Convertedin has helped more than 800 e-Commerce...

  • Associate Customer Acquisition Specialist

    1 week ago

    مصر, Egypt Webhelp Full time

    **Customer Service/Support** **Location** - Alexandria, Egypt*** Job Title: Associate Customer Acquisition Specialist **Job Description**: The Associate Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts....

  • Spanish Speaking Associate Customer Acquisition

    1 week ago

    مصر, Egypt PK Global Full time

    Job Title: Spanish Speaking Associate Customer Acquisition Specialist **Job Description**: The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level...

  • Portuguese Speaking Associate Customer Success

    2 weeks ago

    مصر, Egypt PK Global Full time

    Job Title: Portuguese Speaking Associate Customer Success Specialist **Job Description**: The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level...

  • Associate Customer Success Specialist

    10 hours ago

    مصر, Egypt Webhelp Full time

    **Customer Service/Support** **Location** - Giza, Egypt*** Job Title: Associate Customer Success specialist - French **Job Description**: The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role...

  • Customer Service Associate

    2 weeks ago

    مصر, Egypt Johnson & Johnson Full time

    Janssen Egypt is recruiting for a Customer Service Associate to be located in Egypt. Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson...

  • Associate Manager, Customer Marketing

    2 days ago

    مصر, Egypt SC Johnson Full time

    **JOB TITLE**: Associate Manager, Customer Marketing **Location**: Cairo, Egypt **OVERVIEW**: **About the role**: As an Associate Manager, Customer Marketing you would report into the Customer Marketing Manager for MENAPT Cluster, you will play a focal role in developing the Customer Marketing strategies for SCJ brands in Egypt. You will be in close...

  • Customer Service Associate

    6 days ago

    مصر, Egypt Johnson & Johnson Full time

    **Johnson & Johnson Medical Devices is recruiting for a Customer Service Associate to be located in New Cairo, Egypt.** Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being...