Customer Experience Lead

Janssen NEMA is recruiting for a **Customer Experience Lead **for Near East, Maghreb and Africa (NEMA) to be located in Egypt, Morocco, Algeria or Lebanon.

**Summary of the job**:
The Customer Experience Lead for NEMA belongs to the Center of Excellence supporting sales team through day-to-day management and maintenance of salesforce CRM system, as well as other operational databases.

**Duties & Responsibilities**

The Customer Experience Lead, reporting to NEMA CRM Manager, will work closely with line managers and team facing customers, across several aspects:

- As an **Integrator**:

- analyze and resolve CRM program issues in a timely and accurate fashion, as well as hold responsibility for monitoring data quality.
- As a **Connector**:

- As a **Shaper**:

- lead on the delivery of targeting & segmentation modelling that will enable effective marketing strategies across multiple categories and brands.

**Qualifications**:

- Education: Bachelor’s degree or higher. Preferably in Pharmacy or Business Administration
- Experience: 2+ years in CRM & Pharmaceutical industry, preferred salesforce platform
- Language: Proficiency in English is a prerequisite, and fluency in French is considered an added advantage
- Location: Egypt, Morocco, Algeria or Lebanon

**Knowledge/Skills**:

- Strong analytical skills
- Excellent communication, presentation and writing skills
- Advanced level skillset of Microsoft Office Suite
- Excellent time management and organizational skills to handle multiple tasks

**Technical/Functional Skills Required**
- Behave according to Our Credo and J&J leadership imperatives.
- Ability to learn with excellent oral and written communications in English and Arabic
- Strong collaboration and partnering skills
- Strong project management and eye for business
- Expertise in obtaining, analyzing and synthesizing information: making the sophisticated simple
- Critical thinking
- Personal integrity and maintain the trust of others
- Courage to try new things and make tough calls
- Ability to see big picture and address details

**Leadership Behaviors Required**
- **LIVE OUR CREDO**: Puts the needs of Our Credo stakeholders first, pursues the highest standards of quality, safety, compliance & ethics and ensures everyday actions contribute to Our Purpose
- **CONNECT**: Builds internal and external relationships based on respect, collaborates openly across boundaries, and acts as a team player
- **SHAPE**:Inspires and contributes ideas that challenge thinking, demonstrates resilience and agility to drive and adapt to change
- **Grow**:Develops self and others to reach their goals, engages in open & honest conversations and Drives performance by managing energy and taking ownership for outcomes

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.

We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences.

That is why we in Johnson & Johnson are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.

Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”