Manager Process Design

16 hours ago


مصر, Egypt Talabat Full time

Job Description Summary

You will drive the documentation, development, and streamlining of cross-functional processes and systems enhancing speed and accuracy, improving efficiency, effectiveness, service quality, and customer satisfaction, and reduce operational costs within the dedicated function/department across the MENA Region. You will play a crucial role in continuous process improvement and standardization, identifying the root causes of the issues and driving resolution while liaising between the business unit and other functions/departments.

What’s On Your Plate?- Lead continuous process improvement of end-to-end processes- Working closely with the program/project lead to achieve the deliverables of the workstreams- Manage & Facilitate workshops between business and technical stakeholders, to map out current state and future state processes-
- Identify key aspects of the process such as process levels & steps, tools/systems used, touchpoints, and owners- Define the primary & secondary KPI/metric to identify gaps, opportunities, root causes, and wastes.- Identify and Implement a success measurement and reporting mechanism to assess the process and conduct post-implementation analysis- Develop and document standardized SOPs- Create business cases illustrating the benefits/savings vs cost- Signing off on the communication/training related to the proposed new process

What Did We Order?- Bachelor’s degree in business administration or engineering- 5-7 years of experience in operations process improvement using analytical problem-solving methodologies such as Lean Six Sigma DMAIC with proven results- Excellence in re-engineering processes from end-to-end and flexible to iterate and test the assumptions-
- Black Lean Six Sigma certification is a must- Proficiency in using Microsoft Visio or other related process mapping documentation platforms- Excellent workshop facilitation- Proficiency in using advanced Excel, and relevant data analysis software- Analytical, problem-solving and time management skills- Experience acting as a Process Champion and seeing initiatives from concept to business case and continue through till delivery


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