Servicenow Business Analyst

1 week ago

القاهرة, Egypt Envision Employment Solutions Full time

Envision Employment Solutions is currently looking for a ServiceNow Business Analyst for one of our partners, a global leader in consulting, digital transformation, technology and engineering services.
This position requires flexibility to work on US times and flexibility to travel abroad when needed.

**Responsibilities**:

- Process Analysis and Design:

- Conduct in-depth analysis of existing IT processes, identifying inefficiencies and opportunities for automation.
- Design and document new or improved processes that align with best practices and ServiceNow capabilities.
- Create clear and concise process flows, diagrams, and documentation to ensure understanding and adherence.
- ServiceNow Configuration:

- Configure ServiceNow to support business requirements, including workflows, forms, reports, and dashboards.
- Customize ServiceNow to optimize user experience and streamline workflows.
- Ensure data integrity and accuracy within the ServiceNow platform.
- Requirements Gathering and Elicitation:

- Collaborate with stakeholders to gather and document functional and non-functional requirements.
- Conduct workshops, interviews, and surveys to elicit information and clarify requirements.
- Translate business needs into technical specifications for development teams.
- Testing and Validation:

- Develop and execute test cases to verify the functionality and performance of ServiceNow implementations.
- Identify and report defects, and work with development teams to resolve issues.
- Conduct user acceptance testing (UAT) with end-users to ensure satisfaction and readiness for production.
- Training and Support:

- Provide training and support to end-users on ServiceNow usage and best practices.
- Create user guides, tutorials, and other training materials.
- Assist with troubleshooting and resolving user issues.
- Continuous Improvement:

- Monitor ServiceNow performance and identify areas for optimization.
- Stay up-to-date with the latest ServiceNow features and best practices.
- Proactively suggest improvements to streamline processes and enhance user experience.

**Requirements**:

- Strong understanding of ITIL frameworks and processes.
- Proven experience in ServiceNow configuration and administration.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Experience with scripting languages (e.g., JavaScript, Python) is a plus.
- ITIL certification is preferred.

**Benefits**:

- Competitive Salary based on experience
- Social and medical insurance
- Learning, development and career progression

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