Gtrf Client Services Associate, Gsc

1 day ago

مصر, Egypt HSBC Full time

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of GTRF Client Services Associate.

**Principal responsibilities**

HSBC Global Trade and Receivables Finance is one of the largest trade services organisations in the world, offering a comprehensive range of forward-thinking supply chain and traditional trade solutions. It has been repeatedly recognised by the industry’s most prominent publications and associations in numerous awards for its strength in combining innovation and service excellence with end-to-end client solutions.
- Delivers the UK’s GTRF Client Services(CS) strategy and operating model, aligned with the global GTRF CS target operating model through;
- Contribute to achieving the overall business objective of revenue growth through revenue retention, reduced sales time on service, proactive management of GTRF service performance and increased clients’ usage of self-serve solutions;
- Handle, own and resolve clients’ transactional issues and complaints;
- Coordinate with Transaction Services staff, GSD (where applicable), BDMs, RMs and other internal/ external staff for service performance and issues.

Requirements

**Requirements**:

- Orientation to client service and a good understanding of service principles and practices
- Knowledge of GTRF products/ processes
- Strong interpersonal, influencing and communication skills
- Strong multi-tasking and problem solving skills
- Strong relationship-building skills
- 2-4 years of experience in GTRF products/ processes and/or client service
- CDCS or CSDG is required.

**You’ll achieve more when you join HSBC.**

**Issued By HSBC Electronic Data Processing (India) Private LTD

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