Cash Payment Processor English

1 week ago

مصر, Egypt HSBC Full time

**Business: Payment Services**

**Open positions**:1**

**Role Title**:Cash Payment Processor English - GSC’s**

**Global Career Band: GCB 8**

**Location **_(Country / City )_**: Egypt, Cairo**

**Recruiter Name : Rabab Hussein**

**Why join us?**

Payment Operations provide services for various payments products around the globe, with offshore presence in China, India and Poland. Currently expanding payment operations to Cairo, Cairo’s operations will focus mainly on MENA Markets (but not restricted to), with language dependencies.

**The Opportunity**:
**What you’ll do**:

- Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
- Delivers what is promised in line with customer expectations.
- Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications.
- Targets on efficiency, quality and effectiveness
- Adherence to documented policies and procedures.
- Owns and resolves issues and understands how and when to escalate.
- Knowledge of Group compliance, Operational Risk.
- Maintains HSBC internal control standards
- Awareness of all elements of Operational Risk associated with the role.

Requirements

**What you will need to succeed in the role**:

- Fluent level of english
- Open to working flexible shifting schedules
- Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
- Takes pride in delivering what is promised in line with the customer and service expectations
- Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
- Ability to work in a high-volume, fast paced environment is required
- Excellent communication skills and is polite and friendly at all times
- Displays patience and empathy

**What additional skills will be good to have?**
- Payments Products knowledge will be an asset
- Having a previous customer experience will be an asset
- Additional language knowledge will also be an asset

(Or)

Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar.

**You’ll achieve more at HSBC**

**Issued By HSBC Electronic Data Processing (India) Private LTD

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