Uk Client Service Officer, Gsc Cairo

4 days ago

مصر, Egypt HSBC Full time

**Some careers have more impact than others.**

**If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.**

**HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.**

**We are currently seeking an experienced professional to join our team in the role of **UK **Clients Services Officer - Global Liquidity & Cash Management Digital**

**Principal Responsibilities**:

- **Identify and resolve daily cash management inquiries for wire transfers, ACH, checks, commercial cards, statements, billing, reporting, receivables such as Lockbox, and other core cash management services***:

- **Organic cross selling of GLCM products and services and provide superior service support for all GLCM solutions***:

- **Resolve any/all identified issues promptly and escalate concerns to management as appropriate to ensure timely awareness of any material concerns***:

- **Open daily cases to track inquiries and manage cases to resolution within agreed timelines***:

- **Ensure that fraud/errors/irregular transactions (if any) are identified and escalated***:

- **Ensure that the process productivity, quality and customer experience requirements are met in accordance with standards set***:

- **Protect sensitive client and bank information by ensuring documents, computers, files, and all confidential matters are appropriately handled as set forth by policy***:

- **Ensure all activity documentation is complete to provide performance tracking***:

- **Complete other responsibilities, as assigned***:

- **Establish and maintain excellent working relationships with the key HSBC stakeholders***:

- **Live the Group Values***:

- **Supports HSBC’s GBM and CMB customers**
**Requirements**:
**Requirements**:

- **Bachelor’s degree in business, related field or equivalent work experience***:

- **Knowledge of industry standards related to all Cash Management products and services preferred***:

- **Ability to understand customer needs, and translate to actions aimed at providing quick resolutions***:

- **Ability to resolve medium to complex queries including customer complaint resolution***:

- **Strong Customer Orientation and passionate about delivering superior customer service***:

- **Excellent interpersonal skills and ability to interact and build relationships with stakeholders at all levels***:

- **Great written and communication skills in English***:

- **Flexibility to work shifts***:

- **Ability to understand a customer’s business and the fundamentals of running a business***:

- **Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues**

**You’ll achieve m**ore when you join HSBC.

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