Account Servicing Officer

1 week ago

مصر, Egypt HSBC Full time

-Job description

**Why join us?**
If you’re looking for a career where you can find different opportunities to develop, join HSBC and discover how valued you’ll be and how your future will be rich with potential. HSBC offers the opportunity to develop a fulfilling career within a supportive and inclusive environment where everyone can achieve their full potential.

**The Opportunity**:

Account Servicing Processor will be supporting UAE customers by providing list of services such as ( KYC, Update Emirates ID, Debit Cards, update signature, SMS..etc ). Additional to another activities.

**The **Responsibility
**:
UAE Account Servicing Processor who will be responsible for the below:

- Meet Daily/Monthly targets on productivity and quality as per the targets and metrics defined for the process.
- Ensure that the process related procedures are implemented and followed
- Agreed volume of work is handled contributing to the achievement of the unit/department/centre performance target.
- Build professional relationships with colleagues in his/other areas and with the BP as well.
- Ensure that the customer issues / problems are effectively investigated and resolved or appropriately referred with recommendations.
- All data requirements (ICATS timesheets, leave requests, absence requests and ad hoc process information) is completed and updated in a timely manner
- Ensure that the productivity, quality levels are achieved as per the standards sent for the process.
- Assist line manager/supervisor with managing day-to-day operations and support colleagues on process if needed.
- Participate in team meeting / team activities, work towards sustaining team spirit and Support achievement of team objectives.
- Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.
- Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks and provide the authorities the required information by prepare the reply letter.
- Provide service to customers by focusing on resolving requests efficiently, accurately, and professionally and Demonstrate ways to improve customer service, increase productivity.
- Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for defect free implementation.
- Maintain equipment, systems and general work environment in good condition, adhering to all appropriate procedures.
Requirements
- Excellent command of English language (written & speaking)
- WPB & UAE Processes experience is a must
- Completed his/her Learning Curve
- Ability to work under flexible shift s
- Is accountable for the effective cascade of communication across the team
- Is accountable for the delivery & continuous improvement of performance
- Meet or exceed PLAs; reduce operational risk
- Strong customer orientation and passionate about delivering superior customer service
- Demonstrate high energy; be PRO-ACTIVE, extremely positive and a highly effective problem solver,
- Ability to take complete ownership and facilitate end to end customer journey
- Fast learner and have a “can do” approach
- Needs to be adept and flexible to rapidly changing business, internal scenarios and unexpected events
- Ability to understand complex concepts and extract relevant information from extensive documentation quickly

**You’ll achieve more at HSBC**

  • Accounting Officer

    7 days ago

    مصر, Egypt Azadea Full time

    Accounting Officer(Job Number: ACC000300) Description - Process ledger and book entries according to stated procedures so that all transactions are recorded in a timely and accurate manner. - Assist in preparing financial statements and ad hoc reports as and when needed. - Work closely with internal and external auditors during financial and operational...

  • Senior Accounting Officer

    1 day ago

    مصر, Egypt Azadea Full time

    Senior Accounting Officer(Job Number: SEN000372) Description - Supervise the maintenance of accounting data in order to ensure information availability and accuracy. - Work closely with internal and external auditors during financial and operational audits to ensure that accurate and timely information is provided at all times. - Prepare reports from...

  • Senior Lease Accounting Officer

    7 days ago

    مصر, Egypt Azadea Full time

    Senior Lease Accounting Officer(Job Number: SEN000282) Description - Supervise the maintenance of Lease data, lease update, lease status and right of use calculation, Variable rent etcin order to ensure information availability and accuracy. - Work closely with internal and external auditors during financial and operational audits to ensure that accurate...

  • Operational Services Account Manager

    2 weeks ago

    مصر, Egypt Hewlett Packard Enterprise Full time

    Operational Services Account Manager This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. **_ Job Family Definition:_** Sales Specialists & Consultants are product, services, software or solution specialists that are responsible for leading pursuit in their assigned focus areas. Collaborates with and...

  • Accounting Receivable Team Lead

    2 weeks ago

    مصر, Egypt On-Hire Full time

    Our client, is a leading leading Multinational company that provides innovative Packiging solutions. They are currently seeking a dynamic and experienced Accounting Receivable Team Lead to join their Shared Services team. As the Accounting Receivable Team Lead, you will be responsible for supervising the receivable transactions, managing the team, and...

  • Customer Service Officer

    1 week ago

    مصر, Egypt Majid al Futtaim Properties Full time

    Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region,...

  • Senior Corporate Services Officer

    1 day ago

    مصر, Egypt EGBank Full time

    **JOB PURPOSE** The senior Corporate Service Officer is responsible for setting the action plan of the Corporate Service Team, in addition to providing corporate customers with professional and high quality services that meet their requirements and exceed their expectations, while guiding and supporting employees reporting to him/her. - **MAJOR...

  • Accounting

    5 days ago

    مصر, Egypt m1 group for accounting and audting Full time

    we are hiring M1 Accounting and Auditing is one of the leading offices with diverse experience for more than 15 years in the field of accounting, auditing, consulting and legal services in Egypt and Dubai. Role Description This is a full-time on-site Chartered Accountant role at M1 Group. The Chartered Accountant is responsible for managing financial...

  • Accountants

    7 days ago

    مصر, Egypt Staff Arabia Full time

    Excellent Job Opportunities at Staff Arabia Head office in Dokki, Cairo & Projects Staff Arabia, A Leading Regional Outsourcing & Human Resources Service Provider is looking to hire excellent calibers to fulfill the following position: **Accountant**s Main Job Requirements: - 1-2 years’ experience - Experience in a service/accounting firm is a plus -...

  • Purchase Officer

    5 days ago

    مصر, Egypt Pipecare Group Full time

    **PIPECARE Egypt** is currently looking for **Purchase Officer **to our office **in** **Cairo, Egypt**.** The **Purchase Officer **is responsible for working with the suppliers, following up on deliveries, clearing ports and borders, municipality and main supplier issues for concentrate, raw material, spare parts, and Marketing Equipment Management parts....