Senior Technical Support Engineer
2 weeks ago
Details
Required Experience 2 year
Department Customer Operations
Career LevelSenior
Position Location Cairo
**Skills**:
Sql server
Linux
API
Requirements and responsibilities
**Senior Technical Support Engineer**:**
Play BIGGER**
Do you want to work in an exciting, rewarding, and collaborative environment where you are appreciated and valued?
Are you passionate about IT, software development, business solutions, BPO, customer operations, etc.? Are our Innovation, Talent, and Excellence part of your DNA?
We are an **international IT and Software Services** company that provides exceptional experiences to customers around the world from our five offices in Egypt, Canada, and Poland. Over 70 global partners rely daily on our 800+ employees for superior **Software Development **and **BPO/ Customer Operations** services, **Customer Experience**, **Customer Success Management**, and Innovative **Business Solutions**.
**About the Role**:
Senior Technical Support Engineer
**Responsibilities**:
- Operating system exposure (Windows), including familiarity with enterprise software environments and client-server architecture.
- Ability to effectively communicate technical concepts to a variety of audiences with different levels of technical expertise
Skills & Qualifications
- MS SQL Database experience
- Some experience establishing and maintaining client-server environments, including troubleshooting configuration issues
- Customer service soft skills such as customer empathy, diplomacy, and problem ownership
Education and/or Experience
- 3+ years of experience in a progressively more responsible technical role
- BS in Computer Science or related degree, or equivalent education plus relevant work experience.
Language Skills
- Ability to effectively communicate in the English language, both verbally and in writing.
- Ability to read and interpret technical journals, specifications, international technical standards, etc.
Essential Technical Skills
- Good knowledge of Networks, Linux, APIs (XML &JSON)
- Familiarity with enterprise software environments and client-server architecture.
**Join us and play BIGGER
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