Senior Technical Support Engineer

4 days ago


مصر, Egypt Orange Business Services Full time

**About the role**:
Role Purpose: knowledge retention (technical and customer) and enhancement in the team

Act as the point of reference and mentor for the team

Share experience and knowledge within the team

Provide day-to-day guidance and coaching

Guide the newcomers through their induction phase

Technical knowledge and overall skills enhancement

Create, validate and update technical documents and knowledge documents

Responsible for training delivery program (customer, technical, process)

Responsible for new customers’ and offers handover to operation

Responsible for overall team improvements, including customer support and autonomy improvement

**About you**:
Excellent communication

Interpersonal, organizational and presentation skills

Fluent in English (French is a plus)

Good consulting and problem solving skills

Able to work efficiently and independently to meet deadlines

Able to understand complex customer infrastructure and good understanding of services offered

Ability to work under pressure and deal with multiple tasks

Solid knowledge on the Orange technologies and offers (certificates are a plus)

**Additional information**:
Educational Background

Bachelor Degree in telecommunication engineering or computer science

Professional Experience

Minimum of 1 year related work experience in customer technical support or similar organizations

**Department**:
Customer Services & Operations

**Contract**:
Regular



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