Senior Engineer, Technical Support

3 days ago


مصر, Egypt Dell Technologies Full time

Senior Technical Support Engineer

Join us as a Senior Engineer on our Product Services team in Egypt to do the best work of your career and make a profound social impact.

What you’ll achieve
As a Senior Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services.
You will:

- Document relevant information and ensure the customer is communicated with in a timely manner regarding the overall progress of their issue
- Resolve customer issues, working closely with the Engineering, SE and other multi-functional teams
- Provide qualified information to Engineering so they can improve product quality and reliability
- Make sure customers are treated with the highest degree of respect and drive operational excellence through quality closures

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
- 5 to 8 years of experience in a technical support position
- Strong customer orientation, excellent phone etiquette and work ethic
- Extensive knowledge of infrastructure, client and cloud solutions
- Excellent communications skills and ability to work with calmness and composure under stress
- Linux and VMware Knowledge

Desirable Requirements
- Bachelor’s degree
- Additional language required

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life - while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Application closing date: 30th of December

LiPriority



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