Technical Support Engineering

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.

In Modern Work (MW), we help our customers get and stay productive with Microsoft 365 product families.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:
Response and Resolution
- You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness
- You participate in communities with peer delivery roles.
- You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.

Product/Process Improvement
- You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements

**Qualifications**:
Required for Exchange

3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience
- Deep understanding in Exchange architecture
- Deep troubleshooting skills with Exchange
- Experience with Exchange 2010, 2013 and 2016
- Experience with Windows Server 2012 and 2016
- Design, administration and, or support experience with Exchange On-Premise and Exchange Online environments
- Experience with Migrations to Exchange On Premise to Exchange Online
- Troubleshooting skills with Exchange Transport and Client Access
- Troubleshooting experience with Devices syncing.
- Experience with Exchange Disaster Recovery scenarios
- Deep understanding of Active Directory and DNS
- O365 Security and Compliance related technologies (eDiscovery, DLP, ATP, OCAS, etc.)

Required for Outlook
- Microsoft Office 365 and, or Exchange on-premise servers administration (2007, 2010, 2013, 2016)
- Windows Server concepts and administration (Active Directory, Group Policy Management, Networking)
- Networking (HTTP, DNS, TCP, IP)
- Outlook for iOS, Outlook for Android, and Outlook for Mac

Language Qualification

English Language: fluent in reading, writing and speaking.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.