Senior Technical Support Engineer
2 weeks ago
**About the role**:
Act as the point of reference and mentor for the team
- Share experience and knowledge within the team
- Provide day-to-day guidance and coaching
- Guide the newcomers through their induction phase
- Technical knowledge and overall skills enhancement
- Create, validate and update technical documents and knowledge documents
- Responsible for training delivery program (customer, technical, process)
- Responsible for new customers’ and offers handover to operation
- Responsible for overall team improvements, including customer support and autonomy improvement
- Incidents daily Service review & Aged tickets review
**About you**:
**Skills and Qualifications**:
Excellent communication,
Interpersonal, organizational and presentation skills
- Fluent in English (French is a plus)
- Good consulting and problem solving skills
- Able to work efficiently and independently to meet deadlines
- Able to understand complex customer infrastructure and good understanding of services offered
.Ability to work under pressure and deal with multiple tasks
- Solid knowledge on the Orange technologies and offers (certificates are a plus).
**Educational Background**:
Bachelor Degree in telecommunication engineering or computer science
**Professional Experience**:
Minimum of 1 year related work experience in customer technical support or similar organisations
**Additional information**:
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
**Department**:
Customer Services & Operations
**Contract**:
Regular
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