Helpdesk Specialist

2 weeks ago

Maadi, Egypt PetroApp Full time

PetroApp is looking for a detail-oriented and customer-focused **Helpdesk Specialist** to join our IT support team. In this role, you will serve as the first point of contact for employees seeking technical assistance and support related to computer systems, software, hardware, and network issues.

**Key Responsibilities**:

- Troubleshoot and resolve technical issues for end-users, ensuring mínimal disruption to business operations.
- Document all support requests and resolutions in the ticketing system accurately.
- Assist in the setup and configuration of new hardware and software installations.
- Monitor the performance of helpdesk systems and identify areas for improvement.
- Coordinate PC setup and deployment for new employees using standard hardware, images, and software.
- Develop and maintain user documentation and knowledge base articles to support self-service efforts.

**Requirements**:

- Bachelor’s degree in IT, Computer Science, or related field is a must.
- 1-2 years of experience in a helpdesk or IT support role.
- Basic understanding of networking concepts and hardware.
- Excellent communication skills, both verbal and written.
- Proficient in documenting technical issues and resolutions.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Customer service-oriented with a focus on providing exceptional assistance to users.

**Benefits**

- Private Health Insurance
- Training & Development
- Performance Bonus

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