Progress and Engagement Coordinator

5 days ago


مصر, Egypt AlGooru Full time

**AlGooru is hunting for the next generation of CX talents**

**We’re looking for a Progress and Engagement Coordinator**

**A bit about us**

**Main responsibilities**
- Retain newly acquired clients by making sure their first package is fully executed seamlessly
- Understand clients’ needs and challenges in order to analyze findings
- Build a healthy relationship between the client and tutors and between AlGooru and the Parent/student

**A day in your life**
- Responsible for following up on package execution and student/tutor engagement
- Collect feedback on the progress of the student from the tutor
- Tailors a Progress Report at the end of each package
- Collect, report, and analyze customer feedback on experience, service, tutor, and learning outcomes
- Collect, report, and analyze tutor feedback and submit findings to Tutor Community
- Create, communicate, and report diagnostic exams for students after package completion _(when needed)_
- Escalate payment and tutor/student issues to support and follow up on their progress
- Update Retention talents with feedback and progress of packages and newly acquired clients
- Update and document client progress via Airtable
- Collaborate with the Cx team on Monthly reports

**Requirements**:
**Experience needed**
- Great organizational & time management skills
- Superb communication and persuasive skills
- Great social skills, extrovert
- Familiarity with CRMs and internal databases
- Hustle mentality
- Ability to multitask and perform under tight deadlines
- The drive to succeed
- Able to work from Sunday to Thursday
- General assessment form (5-10 minutes)
- Chemistry meeting (15-30 minutes)
- Technical interview (30-60 minutes)
- Technical assessment
- Offer extended to successful applicants

**Benefits**

**The pay**

**Role benefits**
- Work from anywhere
- Unlimited paid sick days
- No clocking in/out
- ESOP shares
- Laptop fund
- Fast promotions (like really fast)
- Enjoy monthly Pizza Fridays
- Learn anything online and expense it on us
- Travel for company events and get reimbursed

**How to gain extra Gooru points**
- Demonstrate your entrepreneurial, hustling, and energetic spirit
- Prove your ability to take full ownership of your role without the need to be micromanaged
- Conduct proper research about AlGooru prior to your interviews with us, we love people who already know about us.
- Be extra organizedlike extra



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