Senior Application Support and Cloud Operations
2 days ago
**About the role**:
**Senior Application Support and Cloud Operations Engineer**
**Mission**:
Within the MAC team, the scope of this senior job is to ensure the following tasks on a 24x7 basis (on-call basis):
**Technical responsibilities**:
- Handle, diagnose and route in real-time incoming trouble tickets
- Responsible for 2nd level technical support and escalation
- Communicate planned/unplanned outages to end users
- Provide workarounds for major issues until permanent fix is delivered
- Providing L2 support for the cloud infrastructure
**Functional responsibilities**:
- Representing the team with different stakeholders within the organization
- Having full autonomy within the team
**About you**:
**Functional Skills**:
- Excellent troubleshooting skills
- Strong ability to work in a team
- Excellent written and verbal communication skills
- Time management
- Autonomy to work on different issues
**Technical Skills**:
- Operating system administration & scripting (Windows, Linux)
- Database administration (Oracle, Sybase, SQL Server, MySQL)
- Development using one of this list (Python ,Java, ASP.NET, node.js, C# ,PHP, react.js)
- Continuous delivery tools (Dockers, Kubernetees, Ansible )
Good experience in working in agile and devops is a plus
Good understanding of network protocols (CCNA is a plus)
ITIL foundation knowledge (certificate is a plus)
**Educational background**:
B.Sc. in computer science or equivalent
Fluent in English
Fluent in French is a plus
At least 4 years of experience working within the IT field
**Additional information**:
**Department**:
Chief Technical Info Office
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
**Contract**:
Regular
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